Client Success Manager
About The Position
The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the clientâs needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.
Requirements
- University/College preferred or equivalent work experience in related field
- Minimum of 5 yearsâ experience in a customer service role with a business-to-business focus
- Effective executive presence
- Excellent written and verbal skills
- Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
- Strong decision making and analytical skills
- Proficiency with MS Office, specifically Word, Excel and PowerPoint
- Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
Responsibilities
- Support Metergy in the development and execution of account growth strategies
- Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross functional teams at Metergy
- Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
- Attend client meetings and represent Metergy as a subject matter expert
- Ensure timely resolution of all inquiries
- Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
- Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
- Act as client advocate with all departments
Benefits
- Excellent health coverage and life insurance benefits â no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
51-100 employees
