Client Success Manager (Epic and Healthcare experience required)

Experian

20h • Remote

About The Position

As Client Success Manager, you will focus on maximizing client satisfaction and value by analyzing client data, identifying areas for improvement, and implementing initiatives to improve our client success process. You will report to the Senior Manager, Client Optimization.

Requirements

• Up to 25% travel required
• 10+ years' experience in revenue cycle with emphasis on Patient Access within the healthcare industry
• 7+ years' experience partnering with Epic enterprise providers
• Epic proficient
• Proficient in Generative AI tools such as Co-Pilot and ChatGPT
• Excellent skills with Salesforce or a similar CRM
• Holistic, big-picture perspective with the ability to resolve issues
• Team Player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
• Flexible in working with changing needs of organizations

Nice To Haves

• Bachelor's degree is beneficial
• Provider-based background recommended
• Healthcare Project Management or Consulting experience
• HFMA, CRCR beneficial

Responsibilities

• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors.
• Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team
• Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities.
• Implement process improvements within the client success function to streamline operations and enhance efficiency.
• Track client success metrics, identifying areas for improvement, and reporting on progress to senior management.
• Work with other departments like sales, marketing, and product development to ensure seamless customer experience

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees