Client Success Manager (Provider Managed Services)

Claritev•New York, NY

7h•$100,000 - $120,000

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: The Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare IDN clients. This role will assist in managing client relationships, driving product adoption, and ensuring that clients achieve their desired outcomes through our technology solutions. This role requires a understanding of the healthcare provider space, strong communication skills, and a proactive approach to learning and problem-solving.

Requirements

5+ years of experience in client success, account management, or a related role within the healthcare provider, IDN space, with managed services and software experience.
Familiarity with healthcare technology and ability to learn new tools and systems (salesforce).
Strong understanding of the healthcare payor landscape, including key challenges and opportunities.
Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse audiences.
Proactive and solution-oriented mindset, with the ability to navigate complex client issues and drive resolution.
Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.
Ability to analyze data and metrics to drive decision-making and demonstrate value to clients.
Ability to qualify leads and some sales experience is preferred.
Bachelor's degree in Business, Healthcare Administration, clinical degree or a related field. Advanced degree preferred.

Responsibilities

Client Relationship Management: Build and maintain strong relationships with stakeholders across healthcare provider organizations, serving as a trusted point of contact.
Onboarding & Adoption: Support new client onboarding and training, ensuring effective use and ongoing adoption of our technology solutions.
Performance & Insights: Monitor client performance metrics and usage data to identify trends, risks, and opportunities for improvement.
Issue Management: Coordinate timely resolution of client issues and escalations by partnering closely with internal teams.
Client Advocacy: Gather and communicate client feedback to product and operational teams to inform enhancements and roadmap priorities.
Reporting: Prepare and present regular updates on client status, performance, and satisfaction to internal and external stakeholders.
Process Improvement: Contribute to developing best practices, tools, and processes that elevate the overall client experience.
Business & Market Insight: Identify customer needs and expectations, monitor competitive dynamics, and collaborate with clients on tailored strategies.
Cross Functional Collaboration: Work seamlessly across departments to ensure alignment and deliver a cohesive client experience.
Compliance: Ensure adherence to HIPAA and internal data protection standards; this role is designated as High Risk due to PHI exposure.
Values & Flexibility: Demonstrate commitment to the Company’s core values and perform additional duties as needed to support organizational goals.

Benefits

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.