Client Success Manager - Bells AI
About The Position
Join Netsmart as a Client Success Manager and play a pivotal role in driving client satisfaction and success for our innovative Bells AI solution. In this dynamic, client-facing position, you'll serve as the primary point of contact for assigned Bells clients, ensuring they maximize the value of our technology while fostering strong, long-term relationships. You'll work across a diverse client base spanning Post-Acute, GEHRMID, and Human Services, with occasional travel (up to 25%). This role is ideal for a go-getter who thrives in an autonomous environment, excels at building trust, and is comfortable navigating critical conversations. Success means keeping clients engaged and satisfied, proactively solving challenges, and leveraging Netsmart's matrix to deliver exceptional outcomes.
Requirements
- Bachelor's degree or equivalent experience
- At least 3 years' sales or account management experience with health care and/or technology services and solutions
- Exceptional written and verbal communication skills
- Effective presentation skills, including presentations in a sales capacity.
- Strong interpersonal skills with outstanding relationship building skills.
- Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams.
Nice To Haves
- Sales, implementation, support or product management related work experience on assigned SaaS product
- Health care information technology (HCIT) solution strategy or consulting work experience
Responsibilities
- Cultivate relationships at all levels of a client organization, including C-Level leaders and business counterparts to ensure growth of the client relationships and effective sales opportunity management.
- Develop and facilitate an effective cadence of business reviews to ensure clear and timely communication around initiatives, projects, and escalations. Leverage the matrix appropriately to bring in the right resources from Engineering, Product Management, Cloud, Support, Sales and Client Alignment organizations to effectively serve the client needs.
- Effectively share industry and Netsmart solution-specific insights including product roadmaps, newly deployed or pending feature/functionally updates and end-user training.
- Assist with RFP responses by working effectively with sales, Client Alignment and proposal team members.
- Perform platform demos for potential new clients and with coordination across the Netsmart matrix of solutions and services.
- Create Scope of Work (SOW) documents in partnership with cross-functional stakeholders and in alignment with client expectations.
- Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
