Client Success Manager

Nimble Robotics•Haslet, TX

3d•$80,000 - $90,000

About The Position

Nimble is an AI robotics company building the autonomous supply chain to power fast, efficient and economical commerce. We’re training robot AGI to power a proprietary generalist supply chain superhumanoid, the first robot in the world capable of performing thousands of tasks across the supply chain. We’ve raised over $220M at over $1B valuation and formed a strategic alliance with FedEx to build a national network of autonomous warehouses capable of generating many billions in annual revenue. We are a hardcore and obsessed team of the world’s best engineers and operators. If you are obsessed with your craft, enjoy a high-intensity and fast moving high impact environment, are super high agency in getting hard things done and want to be part of building the world’s most legendary robotics company at the most pivotal moment in history, we want to work with you. We are on a mission to empower and inspire mankind to accomplish legendary feats by inventing robots that liberate us from the menial. We will accomplish this by training robot AGI to invent and build the Autonomous Supply Chain – everything from the inside of factories and warehouses to your front door – powered by generalist superhumanoids. Our founding team comes from the AI labs at Stanford and Carnegie Mellon and our board of directors include famed robotics and AI legends including Fei-Fei Li (Chief Scientist of AI at Google and Director of Stanford’s AI Lab), Marc Raibert (founder of Boston Dynamics), and Sebastian Thrun (founder of GoogleX, Waymo; Stanford Professor and considered the father of autonomous vehicles). Let’s be legendary. The Client Success Manager (CSM) serves as the strategic partner and primary point of contact for assigned clients. This role goes beyond traditional account management—focusing on proactive, data-driven operational recommendations that optimize performance, increase efficiency, and drive long-term client value. The ideal candidate thrives in fast-paced, technology-enabled logistics environments and brings a structured, highly organized approach to managing complex accounts. This individual must excel at interpreting operational data, translating insights into actionable recommendations, and communicating clearly across both client and internal teams.

Requirements

3+ years of experience in client success, account management, supply chain, fulfillment, or logistics.
Strong analytical skills with demonstrated experience interpreting operational data.
Exceptional communication skills (verbal, written, and executive presentation).
Proven ability to manage multiple accounts or complex projects simultaneously.
Highly organized with strong attention to detail and follow-through.
Proactive problem-solving mindset
Data-driven decision making
Operational acumen
Executive communication
Strategic thinking
Cross-functional collaboration
High ownership and accountability

Responsibilities

Serve as the primary strategic liaison for assigned fulfillment and logistics clients.
Develop strong, trust-based partnerships built on transparency and proactive communication.
Lead recurring business reviews with clear performance reporting and action plans.
Anticipate client needs and identify risks before they impact operations.
Analyze fulfillment KPIs and SLA performance.
Translate operational data into clear, actionable recommendations that improve performance and reduce cost.
Identify trends, bottlenecks, and optimization opportunities within Operations.
Partner with operations and engineering teams to implement continuous improvement initiatives.
Recommend process improvements
Ensure smooth onboarding of new SKUs, product lines, and promotional volumes.
Anticipate scaling requirements and coordinate capacity planning efforts.
Act as the voice of the client internally and the voice of Nimble externally.
Facilitate clear communication between warehouse operations, engineering, IT, and client stakeholders.
Escalate issues with urgency and coordinate resolution with clear ownership and timelines.
Maintain structured account documentation, action plans, and performance records.
Manage multiple client initiatives simultaneously with strong prioritization.
Oversee project timelines related to system upgrades, automation implementations, and process changes.
Ensure all commitments are tracked and delivered on schedule.