Client Success Manager

Unifocus

2d•Hybrid

About The Position

We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the US. The individual in this role will be responsible for enabling Clients in the region, ensuring they derive value and fully adopt the Unifocus platform. The CSM will also be responsible for identifying and executing on upsell opportunities within their client base, working both with the sales team and independently. Our CSMs are expected to cultivate strong and productive relationships with our Clients and guide the Client’s journey with Unifocus from initial on-boarding through to ongoing operations, by using proactive engagement strategies and Client advocacy. The Unifocus CSM for the Middle East and Asia is responsible for the following major objectives.

Requirements

Degree qualification or equivalent work experience.
Experience in the Hospitality Industry
Fluent in English and preferably with a further second language.
Excellent people skills, with a demonstrated ability to build relationships, find Client pain points, perform networking, and understand Client use cases.
Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions.
Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation.
Familiarity with tools such as Salesforce and Jira
Prior experience in team-building and leading small teams to achieve targeted goals.
Prior demonstrated experience in working with large and complex Clients.
Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business.
Prepare and give technical presentations to prospective Clients.
Communicate with the sales team to understand Client requirements and offer sales support where necessary.