Client Success Manager

i-Tech Support • Orlando, FL

52d • $60,000 - $80,000 • Onsite

About The Position

We are a growing Managed Service Provider (MSP) focused on delivering proactive IT solutions and exceptional client experiences. As we continue to scale, we’re looking for a resourceful, driven, and client-focused professional to serve as the connective tissue between sales, operations, and our clients.
This is a high-impact hybrid role combining inside sales, client success, account management, sales enablement, and administrative coordination. If you’re hungry, organized, savvy, and excited about growth.

Requirements

• 1–5+ years experience in sales, account management, customer success, or MSP environment
• Experience creating quotes and proposals preferred
• Strong phone presence and written communication skills
• Familiarity with CRM systems (HubSpot, ConnectWise, Autotask, etc. preferred)
• Ability to manage multiple priorities simultaneously
• Comfortable discussing pricing and services with clients

Responsibilities

• Build and deliver accurate client quotes and proposals
• Support MSP sales reps with pricing, renewals, and opportunity tracking
• Follow up on open quotes and proposals
• Identify upsell/cross-sell opportunities within existing accounts
• Help manage the sales pipeline and CRM hygiene
• Assist in closing smaller deals independently (inside sales component)
• Support QBR preparation and client presentations
• Serve as a day-to-day contact for assigned client accounts
• Proactively check in with clients to ensure satisfaction
• Track contract renewals and service expansions
• Coordinate onboarding for new clients
• Assist with Customer Satisfaction (CSAT/CSET) initiatives
• Monitor service delivery issues and escalate when needed
• Reduce churn and increase account growth
• Answer inbound calls from clients
• Triage requests and route appropriately
• Provide timely updates and follow-through
• Maintain professional, high-touch communication standards
• Manage documentation and internal systems
• Assist with vendor coordination and procurement
• Maintain CRM accuracy and reporting
• Prepare internal sales and account reports
• Help streamline quoting and renewal processes

Benefits

• Medical, dental, and vision insurance with competitive plan options
• 401K plan + employer match + immediate vesting
• Employer paid long-term disability insurance + life insurance
• 22 days off per year (15 days of accrued PTO + 7 paid holidays)
• 6 weeks paid parental leave
• Company issued laptop
• Company paid training as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed