Client Success Manager

PX Inc. • New York, NY

36d

About The Position

The Client Success Manager is a senior leadership position responsible for managing high-value client portfolios. You’ll own executive relationships, ensure the success of strategic accounts, and build scalable processes that elevate the client experience.

This role combines strategic thinking, operational leadership, and client relationship mastery. You’ll work cross-functionally with Sales, Product, Operations, and Marketing to turn insights into action, solve complex problems, and make PX an indispensable partner to our clients.

Requirements

• 5+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation is a Plus)
• Track record of delivering growth on accounts managed
• Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
• Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
• Expertise with tools like Jira, HubSpot CRM, Trello, or similar platforms
• Exceptional deck preparation, communication, and presentation skills—you can influence both clients and internal stakeholders
• Bachelor’s degree required; MBA or equivalent strategic/operational training is a plus

Nice To Haves

• MBA or equivalent strategic/operational training

Responsibilities

• Co-manage a portfolio of enterprise and strategic accounts, ensuring value delivery, retention, and growth
• Build and implement scalable processes for onboarding, adoption, QBRs, renewals, and expansion
• Act as the senior point of escalation for client concerns, resolving issues quickly and strategically
• Develop quarterly and annual account plans that identify key growth opportunities across client portfolios
• Collaborate with Sales and Product to align client objectives with PX platform capabilities and upcoming innovations
• Work with leadership to forecast client growth, manage churn risk, and identify upsell opportunities
• Champion a client-first culture and build strategies for deepening client engagement and loyalty
• Create training materials and mentoring programs to elevate the CS team’s performance
• Represent PX externally as a trusted strategic advisor to our highest-value customers

Benefits

• Opportunities for career growth and development.
• A dynamic and innovative work environment.
• Collaboration with a talented and passionate team.
• Contribution to the growth of a leading tech company in the lead generation industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level