Client Success Manager
About The Position
Cedar Gate is seeking a passionate advocate for client success to join a talented and growing team. In this pivotal role, you’ll be the trusted partner of a portfolio of clients, guiding them through all stages of their journey with our cutting-edge value-based care solutions. Along with the other members of the Client Success team, you will ensure the success and overall satisfaction of our clients, achieve measurable value, and foster long-term relationships. If you're passionate about delivering exceptional experiences, influencing product innovation through client feedback, and uncovering growth opportunities, you should apply.
Requirements
- Bachelor's degree or related work experience, Master's preferred.
- Healthcare industry experience of at least 3 years with providers, health plans, brokers, medical management, or healthcare data analytics companies.
- More than a year of client success or client relationship management experience.
- Ability to communicate and present information about the company, product, and technology to a wide audience.
- Strong analytic and problem-solving skills with the demonstrated ability to identify and make decisions based on complex client requests.
- Basic understanding of healthcare claims and EMR data.
- Experience with value-based care reimbursement models (MSSP, ACO Reach, Capitation, Bundles, etc.).
- Able to travel as much as 25% of the time.
Responsibilities
- their success in value-based care and advocating for their requests internally.
- Lead cross-functional account teams to deliver seamless, strategic support tailored to each client’s goals.
- Facilitate regular executive-level meetings to align their objectives, address organizational growth challenges, and explore potential opportunities.
- Drive adoption and effective use of Cedar Gate’s products through personalized training, guidance, and deep product expertise.
- Create and execute client success plans that define key metrics for success, track progress, mitigate risks, and celebrate achievements through documented value stories.
- Surface and syndicate best practices across the Cedar Gate client community to elevate collective success by using our products.
- Serve as the voice of the client, providing actionable insights to influence product development and enhance service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
