Client Success Manager (New York)

Kalepa•New York, NY

1d•$150,000 - $185,000

About The Position

Commercial insurance is a trillion-dollar industry still run out of Microsoft Outlook. Kalepa is changing that. Kalepa is an AI Underwriting Platform built to deliver Professional-Grade AI in production - helping the world's most important insurers centralize and prioritize submission data, surface critical risk insights, and make faster, more confident decisions. Customers see meaningful improvements to both speed and portfolio quality as soon as they implement Kalepa - so much so that clients call it “truly an underwriter’s dream.” Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Google, Amazon, Mastercard, and Uber. Kalepa’s Growth / Client Success team is responsible for delivering outstanding value to our clients via our SaaS platform. The team functions as a strategic partner to our clients and a bridge to our development team, and supports all aspects of the post-sale lifecycle: deployment of our platform, client partnership, onboarding, working with Kalepa’s development team, cross sell / upsell, and renewal. In this role, you will be expected to own client partnerships and contribute to the development of Kalepa’s Client Success function, in partnership with and reporting to the VP who leads the group. Kalepa’s clients include some of the largest insurance carriers in the US, as well as smaller regional carriers and MGAs (Managing General Agents). You will be expected to ensure that Kalepa’s clients have the highest levels of satisfaction, deliver value that drives client retention and revenue expansion, and actively support the development of a world-class team. Travel to clients will be required and encouraged when practicable.

Requirements

You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience.
You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer.
You have a strong analytical and technical foundation, are commercially oriented and data-driven.
You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice.
You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication.

Nice To Haves

InsurTech or FinTech experience
Experience at a venture-backed startup during a period of hypergrowth

Responsibilities

Master Kalepa's SaaS platform
Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live
Build trusted relationships with client stakeholders across technical, operational, and executive teams
Prepare and deliver presentations to C-level executives
Plan, execute, and lead client user training
Leverage large datasets to analyze the impact on client KPIs
Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting

Benefits

Competitive salary (based on experience level).
Significant equity options package.
401(k) plan with employer match (regardless of employee contribution)
Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
Work with an ambitious, smart, global, and fun team to transform a $1T global industry.
20 days of PTO a year
Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
Healthy living/gym stipend. Mobile phone bill stipend.
Continuing education credits.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume