Client Success Manager

Fresenius Medical Care•Kennesaw, GA

1d•Remote

About The Position

You will be able to work from your home location within the United States PURPOSE AND SCOPE: The Client Success Manager is a vital part of the Revenue Cycle Management Enterprise team who partners with key stakeholders to provide operational insight to physician practice leadership, facilitating inter-departmental organizational decision making, and enabling resolution of issues that impact overall operational performance and financial results.

Requirements

Bachelor’s Degree required; Concentration in Healthcare Administration preferred.
At least 5 years in Revenue Cycle Management.
At least 3 years Client/ Customer Service facing experience.
Strong reporting and analysis skills are essential so intermediate-advanced Excel skills are key including doing pivot tables & V-Lookups.
Must have experience in identifying/reviewing trends in physician revenue cycle performance
Excellent communication and presentation skills are required to include a proven ability to work effectively with physicians and senior management
Candidates should have initiative, the ability to work independently, meet specific deadlines, and be flexible with work schedule priorities
Highly proficient in Microsoft Office applicants, specifically PowerPoint.
Strong organizational and analytical skills required.
Demonstrated ability to communicate orally and written with all levels of management and staff.

Nice To Haves

Experience in Physician Practice/ Revenue Cycle preferred.
3+ years’ supervisory or project/program management experience preferred.

Responsibilities

Serves as the key point of contact and relationship manager for Revenue Cycle Management and Physician Practice partners, being responsible for managing all aspects of the business relationship with the customer
Monitors key performance indicators (KPIs).
Analyzes prepares and delivers productivity and financial reports, recommending process improvements.
Regularly conducts client meetings to review accounts receivable performance, payer issues and KPI trends, client's business strategies, and cash flow forecast. Discussions and recommendations are expected to take into consideration internal operations, local and national issues, and trends as they affect the client and other issues as needed
Ensures the appropriate and timely preparation, analysis, and presentation of all Client Management deliverables (including A/R measurement statistics and payer trends, fee schedules, ad hoc financial reports) ensuring their relevancy, accuracy, and overall quality, driving cash flow and timely issue resolution. This will require interaction with clinical and revenue cycle operations management.
Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately
Presents and participates at meetings with internal and external representatives.
Frequently interacts with internal and external stakeholders to facilitate the decision making and problem-solving activities to ensure positive impact on physician practice partnerships.
Works with key stakeholders to assess impacts of change to systems or processes.
Drives the identification of ongoing ideas and solutions to ensure alignment of practices and revenue cycle management operations.
Builds and fosters relationships between Fresenius teams and Practice leadership and staff.
Assists in the development and implementation of short- and long-term objective with direct responsibility for results, including revenue, methods and operational functions.
Assists with development of policies, procedures and processes within assigned function, interpreting and recommending change to policies and procedures that effect immediate organization(s).
Technically proficient in Physician Practice operations and serve as subject matter expertise within this area.
Manages key projects and identifies resources to meet schedules and goals.
Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
Provide leadership, coaching and development plans for all direct reports to maintain an engaged, meet schedules, resolve technical issues, and develop productive workforce, partnering with Human Resources on employee matters, including disciplinary action and termination.
Assist with various projects and other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations.
See applicable addendum for department or location specific functions.