Client Success Manager

Classy Llama

4d

About The Position

Classy Llama was founded in 2007 and we provide an expert platform and data integration that helps commerce organizations grow. We deliver rock-solid solutions to industrial B2B companies in verticals like automotive, manufacturing, parts, materials, and customizable products. We only succeed when we help our clients succeed. Our primary focus is on investing in hiring, developing, and growing our people.
We’re seeking a proactive Client Success Manager to manage and grow 8–10 e-commerce accounts. You will lead client relationships, ensure delivery success, and drive revenue expansion through strategic guidance and execution.

Requirements

• 2–3 years in Account Management, Client Success, or Digital Agency roles
• Experience in B2B and/or D2C e-commerce environments
• Hands-on exposure to Shopify and/or Adobe Commerce (Magento)
• Experience managing replatforms and rescuing or taking over challenged/failed implementations
• Understanding of UX/UI and creative processes in e-commerce
• Experience with integrations across ERP, PIM, OMS, and backend systems
• Familiarity with leading e-commerce ecosystem tools (e.g., Yotpo, Klaviyo, Bloomreach, Gorgias, Algolia, Athos Commerce)
• Strong communication, organization, and multitasking skills
• Commercial mindset with focus on growth and retention

Nice To Haves

• Existing relationships with 3rd-party partners in the e-commerce ecosystem
• Experience with Shopify Plus and complex integrations
• Exposure to analytics and performance tools

Responsibilities

• Manage 8–10 client accounts and lead all communications
• Drive account growth through upsell, cross-sell, and optimization
• Oversee delivery across support and project work
• Lead onboarding and transition of new clients
• Translate business goals into actionable roadmaps
• Monitor account health, performance, and satisfaction

Benefits

• Competitive base salary
• Commission tied to account growth and retention
• Health, dental, and vision benefits
• PTO + holidays
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees