Client Success Manager (remote)

Experian

1d • Remote

About The Position

As our Client Success Manager (CSM), you will report to Experian Health and partner with the Support and Optimization teams, to ensure the best client experience for assigned clients.
You will work the Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers.
You will understand our Experian Health product capabilities and providing consultative guidance to clients throughout their life cycle.
Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup
Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience
Develop expertise in Contract Manager and Claim Scrubber product suite
Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment, for Contract Manager and Claim Scrubber Products
Be responsible for comprehension of the Statement of Work
Guide clients as they transition from Implementation into the Post-Go live world

Requirements

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle
• 2+ years' Salesforce or a similar CRM expertise
• 2+ years hands-on Epic expertise
• Occasional travel (20%-25%) to client sites required
• Bachelor's degree or equivalent experience

Nice To Haves

• 3+ years' Payer Contract experience is beneficial
• 2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge is beneficial

Responsibilities

• Ensure the best client experience for assigned clients
• Work with the Client Executive regarding the expansion of the products
• Work with the Relationship Manager to build, and maintain trusting relationships with our customers
• Understand our Experian Health product capabilities and providing consultative guidance to clients throughout their life cycle
• Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay
• Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience
• Develop expertise in Contract Manager and Claim Scrubber product suite
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment, for Contract Manager and Claim Scrubber Products
• Be responsible for comprehension of the Statement of Work
• Guide clients as they transition from Implementation into the Post-Go live world

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level