Client Success Manager

Go Local Interactive • Overland Park, KS

2h

About The Position

As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.

Requirements

• Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
• Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
• Must demonstrate exemplary written and verbal communication skills
• Must demonstrate presentation skills
• Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
• Must demonstrate strategic and creative thinking when solving problems
• Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
• Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint
• Bachelor’s Degree in Marketing, Mass Communications or another related field
• 2-5 years of account management with client facing experience
• 1 year Digital Marketing, Advertising, or media industry experience

Responsibilities

• Manage and provide strategic oversight to assigned desk of clients
• Monitor short-term and long-term optimizations and development of product performance and client opportunity
• Formulate metrics to measure company and client success
• Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
• Communicate information received from clients internally to the appropriate product teams
• Create, present, and execute customized strategic growth plans
• Ensure internal programs are properly positioned with our clients
• Accountable for client growth and retention
• Delegate or fulfill required tasks
• Research and stay up to date on marketing trends

Benefits

• Two (2) medical plan options with BlueCross BlueShield of Kansas City including company contribution.
• Dental, vision, basic/supplemental life insurance, short/long term disability, critical illness, and accident insurance.
• 401(k) retirement Safe Harbor plan available including company contribution.
• Fifteen (15) Paid Time Off (PTO) days your first year.
• Thirteen (13) paid holidays observed annually.
• Casual dress code.
• Snacks, coffee and vending available.
• 8 hours paid volunteer time off.
• Company events and incentives with an unmatched company culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level