Client Success Manager (Sr.)

Inbenta•Allen, TX

3d•Hybrid

About The Position

As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross-selling. This is a high-impact, customer-facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross-sell opportunities, consistently driving increased value for both the customer and the organization.

Requirements

Bachelor’s degree in business, Computer Science, Engineering, or a related
5-7 years of experience in tech/software as a service sales role
Consultative selling skills.
Negotiation skills.
Value-based selling skills.
Advanced communication skills, both verbal and written.
Results-oriented.
Account and pipeline management.
Self-Learner focused on continuous improvement.
Collaboration skills.
Team oriented.
Analytically oriented.
Focused on winning.
Salesforce and other CRM tools
LinkedIn Sales Navigator
Zoom Info
Google Applications
MS Applications
Teams
Languages: English (bi-lingual a plus)

Nice To Haves

Preferred experience includes familiarity with: AI, ML, NLP, APIs, and SDKs.

Responsibilities

Understand the needs of your customers and effectively align Inbenta solutions to solve those needs.
Manage and retain current business through proactive engagement, servicing, and support.
Generate, cross sell and upsell opportunities to share with the Sales team for revenue expansion
Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria.
Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution
Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
Single point of ownership and contact with customers and internal stakeholders
Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities
Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
Work collaboratively with the Marketing team to build Customer testimonials and referrals.
Own the renewal processes to increase client loyalty, retention, and revenue growth
Be an Inbenta product and solutions expert
Maintain system records including but not limited to CRM, Click up, etc.
Proactively identify and prioritize resources and efforts according to value and risk.