Sr. Client Success Manager
About The Position
Serve as the primary point of contact for high-value clients, ensuring alignment between client goals andAmplixsolutions. Lead the planning, execution, and delivery of complex technology initiatives across multiple stakeholders, ensuring timelines, budgets, and quality standards are met. Daily management of all aspects of our client’s needs from new order implementations, vendor management, issue resolution and fluency in our inventory management tool, Baseline IT. Partner with Sales, Engineering, and Operations teams to deliver seamless client experience and drive continuous improvement. Manage relationships with key technology vendors, ensuring accountability, performance, and alignment with client needs. Act as a trusted advisor to clients,identifyingopportunities for optimization, expansion, and innovation. Deliver executive-level reporting on client health, project status, and performance metrics. Use data to drive decisions and improve outcomes. Identifyand implement process enhancements to improve efficiency, scalability, and client satisfaction. Support Client Success Managers through coaching, knowledge sharing, and best practices. Provide daily/weekly status reports in a variety of formats (both written and verbal) Must be customer service centric and understand relationship-building Manage client trouble tickets and billing inquiries with client providers Attend vendor trainings andparticipatein vendor certification programs Perform monthly tasks including but not limited to invoice audits, updating andmaintainingclient services
Requirements
- Minimum of 5–7 years in Client Success, Project Management, or Account Management in the technology or telecom industry.
- Strong understanding of voice/data/internet technologies, including VoIP, network infrastructure, cloud communications, and managed services.
- Proven ability to manage large-scale, multi-phase projects with competing priorities. PMP or similar certification is a plus.
- Excellent time management and problem-solving skills with strong attention to detail.
- Demonstrated success in building andmaintaininglong-term client relationships, especially with enterprise accounts.
- Ability to lead cross-functional teams, influence stakeholders, and drive strategic initiatives.
- Strong problem-solving skills with the ability to analyze data,identifytrends, and make informed recommendations.
- Exceptional written and verbal communication skills, including experience presenting to executive audiences.
- Advancedproficiencyin Microsoft Office Suite (Excel, Outlook, PowerPoint, Visio, Project), CRM platforms, and project management tools.
- Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.
Responsibilities
- Serve as the primary point of contact for high-value clients, ensuring alignment between client goals andAmplixsolutions.
- Lead the planning, execution, and delivery of complex technology initiatives across multiple stakeholders, ensuring timelines, budgets, and quality standards are met.
- Daily management of all aspects of our client’s needs from new order implementations, vendor management, issue resolution and fluency in our inventory management tool, Baseline IT.
- Partner with Sales, Engineering, and Operations teams to deliver seamless client experience and drive continuous improvement.
- Manage relationships with key technology vendors, ensuring accountability, performance, and alignment with client needs.
- Act as a trusted advisor to clients,identifyingopportunities for optimization, expansion, and innovation.
- Deliver executive-level reporting on client health, project status, and performance metrics. Use data to drive decisions and improve outcomes.
- Identifyand implement process enhancements to improve efficiency, scalability, and client satisfaction.
- Support Client Success Managers through coaching, knowledge sharing, and best practices.
- Provide daily/weekly status reports in a variety of formats (both written and verbal)
- Must be customer service centric and understand relationship-building
- Manage client trouble tickets and billing inquiries with client providers
- Attend vendor trainings andparticipatein vendor certification programs
- Perform monthly tasks including but not limited to invoice audits, updating andmaintainingclient services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
