Client Success Manager, Mid-Market Sales
About The Position
Zocdoc’s most important asset is our people. As a Client Success Manager for our Mid-Market Sales team, you’ll play a meaningful role in empowering healthcare providers to maximize the value of Zocdoc at scale. In this role, you’ll focus on proactively engaging a broad portfolio of mid-sized healthcare organizations through data-driven insights, technology-enabled outreach, and strategic consultation. You are a trusted advisor and problem solver, helping providers grow their businesses, enhance the patient experience, and achieve measurable outcomes on Zocdoc. Our Mid-Market CSMs thrive in dynamic, evolving environments. You’re motivated by efficiency and scale — leveraging tools, automation, and standardized playbooks to create outsized impact across a rotating book of business. You’re also comfortable experimenting, iterating, and finding creative ways to deliver value at every touchpoint.
Requirements
- Relationship management experience. 2–3 years of experience in customer success, account management, or a client-facing role, ideally within a fast-paced, growth environment
- Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective
- Comfort with technology. You’re confident in adopting new tools and integrating AI into your workflow to scale your impact
- A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
- An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
- A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role
Responsibilities
- Owning a scaled portfolio of mid-market healthcare providers, driving retention, growth, and adoption through proactive engagement
- Delivering timely, data-backed insights that help providers optimize their presence and performance in the Zocdoc marketplace
- Using technology and automation to manage outreach, monitor account health, and identify opportunities for impact at scale
- Collaborating closely with internal partners in Sales, Product, and Support to ensure seamless provider experiences
- Contributing to the development and refinement of scalable playbooks, processes, and success metrics for the growing mid-market team
- Acting as the voice of the customer — synthesizing feedback and surfacing insights to inform internal strategies and product improvements
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
