Customer Success Manager, Mid-Market

MagicSchool AI

10d • Remote

About The Position

As a Customer Success Manager, Mid-Market, you will ensure a portfolio of mid-level schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning. You will manage projects, oversee customer relationships, and help mid-level clients integrate MagicSchool into their daily operations. By facilitating onboarding, training sessions, and regular check-ins, you will drive product adoption, deepen usage, and secure renewals, helping partners achieve their goals. Your role is central to building strong, lasting relationships within our education community.

Requirements

• Achievement Oriented: You are deeply committed to success and take full ownership of your tasks while working hard to exceed targets.
• Intellectual Curiosity: You learn new technologies quickly and apply creative problem solving to complex educational challenges.
• Relational Intelligence: You are an empathetic communicator who builds strong bonds with diverse stakeholders easily.
• Collaborative Mindset: You work seamlessly with cross-functional teams and possess the ability to influence decision making at the leadership level.
• Operational Excellence: You are detail oriented and diligent with the ability to juggle multiple responsibilities and timelines without losing focus.
• Customer Success Expertise: You have a proven track record in a customer facing role such as customer success or account management specifically within the Mid-Market (MM) segment.

Nice To Haves

• Educational Background: You possess direct experience working in education as a teacher or within an EdTech company, strongly preferred

Responsibilities

• Product Adoption: Ensure at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow through effective onboarding and professional development.
• Renewal and Retention: Achieve a contract renewal rate of 90 percent or higher for the upcoming school year while maintaining a quarterly churn rate below 5 percent.
• Revenue Growth: Drive a Net Revenue Retention (NRR) rate of at least 110 percent annually by identifying expansion opportunities and increasing account revenue by 15 percent year over year.
• Intervention and Support: Monitor school health data to triage underperforming accounts and design specific intervention programs that return them to active usage.
• Relationship Management: Build high levels of trust and influence with both teachers and administrators to secure buy-in from key decision makers on both pedagogy and budgeting.

Benefits

• Work on cutting-edge AI technology that directly impacts educators and students.
• Join a mission-driven team passionate about making education more efficient and equitable.
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
• Every employee is offered generous stock options, vested over 4 years.
• 401k match & monthly wellness stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed