Client Success Manager ll– Dedicated

Lytx, Inc.•San Diego, CA

8d•$69,500 - $88,500

About The Position

At Lytx, we're passionate about our work and encouraged to help make our roadways safer. Want to be involved in the ongoing building and improvement of our client experience and operational excellence? Join Lytx as a Client Success Manager II and be a key member of the Client Success team! In this role, you'll be the primary point of contact for our client, while managing the assigned Client throughout their client lifecycle, with a focus on training, program support and feature adoption. Along with other members of the Account Team, our CSMs work closely with our Client to understand their business and safety objectives and executes the tactical and strategic projects that best meets their needs. The CSM will educate the client on standard methodologies, as well as focus on organizational change and user adoption. You will also work with Strategic Client Partners and Technical Account Managers to develop Strategic Account Plans specific to your Client’s Lytx Driver Safety Program. If you thrive in a fast-paced environment, love building relationships, helping others and solving problems, while working cross-functionally to ensure program success, then this role is for you!

Requirements

Bachelor’s degree, or equivalent years of experience desired
3 - 5 years’ proven experience in an account management role within a fast-paced, commercial products or SaaS environment
Demonstrated success in managing post-sales long term relationship with client(s)
Experience working with all levels of an organization
Interest in numbers and expert skills with Microsoft Excel
Capability to adeptly communicate essential performance metrics to clients at the executive level
Great organizational skills for customer and product information
Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
Strong technical savvy; ability to learn technical products quickly and work effectively with both technical and non-technical teams.

Nice To Haves

Demonstrated success managing sophisticated projects
Experience with managed services, trucking, and fleet industry is highly preferred
Ability to travel 10-15%

Responsibilities

Manage the day-to-day relationship between client, Lytx and partner network
Be the main point of contact for the Client’s Safety and Operational Teams for Program-related topics
Build positive relationships resulting in high levels of client engagement, across a nationwide network
Oversee all Lytx-related projects within customer organization including hardware upgrades, software integrations, data management and strategic safety initiatives
Execute the external engagement strategy with key client contacts, including Training, Program Setup and Value Recognition plans
Act as a subject matter expert and consult on topics including organizational change, communication strategy, risk management, coaching techniques and more
Work with cross-functional teams to ensure solutions are provided and client is educated on Lytx systems and processes
Deliver effective training and best practice methodology presentations
Assist in the preparation and presentation of data analytics highlighting program performance and financial metrics to executive level clients
Partner with Account Team on expansion opportunities and renewal efforts
Work to mitigate churn and increase client value recognition and product adoption
Serve as a point of escalation for Client issues
Responsible for delivering high levels of customer satisfaction
Assist in managing or leading special projects as needed