Client Success Manager (Gaming) - Remote

PayNearMe•New York, NY

29d•$115,000 - $125,000•Remote

About The Position

The Client Success Manager (Gaming) will lead key gaming accounts, driving success across operators, studios, and platform partners in the gaming ecosystem. This role focuses on building strategic relationships with gaming clients, optimizing player payment experiences, and influencing growth strategies at the executive level. The ideal candidate has deep knowledge of the gaming landscape, strong technical fluency in payments and platform integrations, and a passion for delivering exceptional client and player outcomes.

Requirements

Bachelor’s degree in Business, Marketing, or a related field, or equivalent work experience.
4–6 years of experience in client success or account management within the gaming or payments industry
Strong understanding of gaming platforms, player lifecycle, and regulatory environments (including iGaming and sports betting)
Advanced technical understanding of payments platforms, wallet integrations, and player transaction flows
Proven ability to build and maintain executive-level relationships and manage large, complex accounts
Exceptional communication, data-driven decision-making, and strategic planning skills
Passion for the gaming industry and delivering exceptional client and player experiences

Responsibilities

Own and expand key gaming accounts, identifying opportunities for revenue growth, cross-sell, and upsell across PayNearMe’s portfolio
Develop and execute strategic account plans that align with client growth objectives, player acquisition strategies, and business targets
Collaborate with client executives and commercial teams to structure and negotiate renewals, expansions, and new business initiatives
Leverage deep insights into player payments and transaction data to uncover trends that drive incremental revenue and improve ROI
Build executive-level relationships with decision-makers across product, finance, and operations functions to influence strategic direction
Partner with marketing, product, and revenue operations to deliver scalable growth programs and go-to-market initiatives within the gaming segment
Track and report on commercial performance, ensuring forecasting accuracy, contract compliance, and strong revenue retention metrics
Act as a strategic advisor, positioning PayNearMe’s gaming solutions to address emerging industry needs and regulatory shifts

Benefits

100% Remote (must be in US)
Base salary per year (paid semi-monthly)
Fast- paced and professional work culture
Stock options with standard startup vesting - 1 year cliff; 4 years total
$50 monthly communication expense stipend to go towards your phone/internet bill
$250 stipend to enhance your WFH setup
Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
Premium medical benefits including vision and dental (100% coverage for employees)
Company-sponsored life and disability insurance
Paid parental bonding leave
Paid sick leave, jury duty, bereavement
401k plan
Flexible Time Off (our team members typically take off ~3-4 weeks per year)
Volunteer Time Off
13 scheduled holidays
2x / year in-person team meet-ups (2-3 days, company paid)