Client Success Manager - Remote

Cynet Corp•Sterling, VA

5d•Remote

About The Position

The Healthcare Client Success Manager is a key position, with the primary goal of growing and managing a portfolio of Healthcare accounts in mostly clinical and some allied and nonclinical settings, serving acute care hospitals, outpatient and ambulatory-care centers, skilled nursing facilities, large corporations onsite clinics, rehabilitation, and sports medicine clinics, and government healthcare facilities.

Requirements

Bachelor’s degree or equivalency in work experience or education
5+ years in Nurse or Allied health professional sales, staffing, recruiting, or related experience preferred
Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual
Track record of hard work, sales success, and strong customer service experience
Proven, strong phone, written, and verbal communication skills
Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills
Must be organized, detail-oriented, highly responsive and customer focused
Adaptability to demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures

Responsibilities

Build strong client relations and effective working relationships with your clients
Engage with clients on regular basis and obtain and update open job orders
Help recruiters by relaying exact customer needs and opportunities to them
Review recruiter submissions for compliance with facility requirements
Maintain a healthy P&L by processing quality submittals and making placements
Monitor customer satisfaction regularly through quality metrics and client scorecards
Travel to client sites and attend networking and industry
.Assist with confirmation calls and email confirmations to client facilities
Processing assignment and contract changes as well as extensions, renewals, and terminations.
Be the overall point of escalation for all current clients and provider issues
Build a relationship and good rapport with all healthcare providers
Be the primary interface with all our healthcare providers and ensure maximum retention beyond current contracts.
Ensures credentialing compliance as per TJC/JCAHO standards.
Execute and manage referral programs.
Perform other duties and responsibilities as assigned