Client Success Manager (CSM) - Storage Division

Storable

About The Position

Storable’s Client Success Team plays a vital role in ensuring our clients achieve measurable business success with our self-storage solutions. As a Client Success Manager (CSM), Senior Client Success Manager (Sr. CSM), or Principal Client Success Manager (Principal CSM) within our Storage division, your level of responsibility and client engagement will scale with experience. Whether managing mid-market clients, high-value accounts, or enterprise relationships, you will drive adoption, mitigate risks, identify growth opportunities, and foster long-term retention. Role Distinctions Client Success Manager (CSM): Manages a portfolio of standard to mid-market clients, focusing on adoption, retention, and growth. Senior Client Success Manager (Sr. CSM): Manages high-value or complex accounts, providing strategic guidance, leading business reviews, and mentoring junior CSMs. Principal Client Success Manager (Principal CSM): Oversees Storable’s largest and most strategic accounts, acting as a trusted advisor to executive stakeholders while influencing internal strategies and mentoring senior team members.

Requirements

Strong relationship management and proactive engagement skills.
Experience with Client Success platforms (e.g., Vitally, Gong) and CRM tools.
Excellent communication and presentation skills, with the ability to lead discussions with key stakeholders.
Ability to analyze client data, identify trends, and develop strategic action plans.
Strong problem-solving mindset, with experience in consultative selling and business reviews.
2-4 years of experience in Client Success, Account Management, or a related role in SaaS or self-storage.
Experience in managing mid-market client relationships.
Strong organizational skills and ability to manage multiple accounts.
5+ years of experience in Client Success, Account Management, or a related role in the storage or SaaS industries.
Proven success in delivering measurable business impact through strategic client relationships.
Strong executive communication and presentation skills.
Experience in mentoring and developing junior team members.
10+ years of experience in enterprise-level Client Success or Strategic Account Management.
Expertise in managing executive relationships and leading business transformation initiatives.
Strong analytical skills, with the ability to interpret complex customer data and develop actionable insights.
Experience in customer success innovation (automation, AI-driven engagement, predictive analytics).
Proven ability to scale Client Success operations and contribute to company-wide strategies.

Nice To Haves

Experience leading client success initiatives, such as retention programs, expansion planning, or customer advocacy.
Deep expertise in the self-storage industry, including key metrics and operational challenges.
Background in change management and business consulting for technology adoption.
Willingness to travel as needed for client engagements and industry events.

Responsibilities

Own client relationships within the self-storage industry, acting as a strategic advisor to drive adoption and expansion.
Conduct Business Reviews to reinforce the ROI of Storable’s solutions and align on future strategies.
Identify upsell and cross-sell opportunities based on business objectives and product fit.
Monitor key client metrics, proactively addressing risks and implementing engagement strategies to improve retention.
Serve as a subject matter expert (SME) on self-storage industry trends and best practices.
Act as a liaison between clients and internal teams (Product, Engineering, Marketing) to advocate for feature enhancements.
Utilize Client Success platforms (e.g., Vitally, Gong) and CRM tools to track engagement and develop data-driven recommendations.
Manage a portfolio of standard to mid-market clients.
Drive day-to-day adoption and engagement of Storable’s solutions.
Focus on proactive problem-solving and retention strategies.
Collaborate with internal teams to enhance the client experience.
Manage high-value or complex accounts, acting as a trusted advisor.
Lead high-impact Executive Business Reviews, providing strategic insights and ROI assessments.
Develop tailored success strategies that drive client expansion and operational efficiency.
Mentor junior CSMs, sharing best practices and assisting in complex account situations.
Partner with leadership on process improvements and contribute to evolving Storable’s Client Success methodology.
Oversee Storable’s largest and most complex clients, ensuring they achieve long-term business success and maximum ROI.
Serve as a trusted executive advisor, influencing client leadership teams on operational strategies and technology adoption.
Lead enterprise-level engagements, such as high-stakes business reviews and strategic planning discussions.
Drive customer success innovation, collaborating with leadership to enhance engagement models and best practices.
Mentor and coach senior and mid-level CSMs, fostering a culture of excellence.
Represent Storable as an industry thought leader, participating in events, panels, and customer advisory boards.

Benefits

Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
401(k) match after 60 days, 100% vested after 1 year.
Employer contribution to your HSA, plus an HRA to help offset your deductible.
Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy.
Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
8 hours of Rest, Relax, Recharge time to care for your mental health.
Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
$50 monthly home data stipend, plus a home office sign-on bonus of $250.
Fertility care support options to help in your journey towards parenthood.
Access to financial experts to help you make informed decisions and achieve your financial goals.
Direct Student Loan Payment Program, some qualifications and eligibility rules apply.