Client Success Lead
About The Position
GreenLight.ai builds the infrastructure behind modern independent work — combining technology with hands-on expertise to deliver a world-class customer experience. We help enterprises and talent marketplaces engage and manage global talent compliantly through a mix of platform + service. Our work spans EOR (Employer of Record), AOR (Agent of Record), worker classification, onboarding, compliance workflows, and global payments across 130+ countries. We’re building an AI-forward, automation-first platform that turns high-risk, high-friction workflows into simple, reliable experiences for clients and workers. If you’re energized by customer service and systems, and you like operating at the intersection of people, process, and product, you’ll thrive here. We’re hiring a Client Success Lead to run day-to-day delivery for a large enterprise client. This role is embedded and requires being onsite in San Francisco 1–2 days per week. This is not an MSP role. You will not be managing a supplier bench. Instead, you will lead the operational execution of GreenLight’s services for the client — including EOR/AOR workflows, worker classification processes, global onboarding, lifecycle support, and escalations, while coordinating across GreenLight SMEs and internal teams. You’ll be the client’s trusted operator: proactive, detail-oriented, calm under pressure, and strong in high-volume communication. You’ll also be tech-comfortable — able to work inside enterprise systems, collaborate with product/engineering partners, and continuously improve workflows. Reporting: This role reports to the Head of Customer Success.
Requirements
- Minimum 3 years operating within enterprise workforce programs (CW, HR ops, contingent workforce, or equivalent)
- Excellent written/verbal communication and strong client presence
- Experience with VMS platforms (strong preference for VNDLY) and comfort navigating enterprise workflows
- Hands-on experience with EOR/AOR, worker classification, and global compliance workflows
- Strong operational judgment and ability to prioritize deadlines and escalations
- High ownership, proactive follow-through and comfort operating in ambiguity
- Tech-savvy: you can work effectively with systems, templates, tooling and process automation
Nice To Haves
- Global program experience spanning multiple countries and regions
- Experience improving SOPs, user guides, and repeatable operating rhythms
- CCWP certification, PHR or SPHR
Responsibilities
- Own the Embedded Client Experience
- Lead Onboarding + Worker Lifecycle Coordination (EOR/AOR)
- Drive Worker Classification & Compliance Workflow Throughput
- Operational Escalation Management
- Reporting & Program Visibility
- Systems + Continuous Improvement
Benefits
- Work directly with a top-tier enterprise client and a complex global program
- Combine high-touch service with technology to create a best-in-class client experience
- Join a small, senior team where you’ll have real ownership and visibility
- Help build the operating system for global independent work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
