Client Success Lead

Element Fleet Management • Minneapolis, MN

1d

About The Position

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We’re looking for a client-centric professional with a strong sense of accountability and ownership to join our team as Client Relations Lead for an 18-month fixed-term. In this role, you will be responsible for providing account support to drive achievement of customer retention, penetration, and growth goals. You will build and maintain strong client relationships through proactive consultation, customer education, and analysis on products and services. This position supports clients by recommending cost savings solutions and managing processes to optimize the productivity of assigned accounts.

Requirements

• BS or BA in business or related field required, or equivalent experience in lieu of a degree.
• 5–7 years of relevant client relationship or client account management experience in a B2B service environment.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to apply independent judgment and discretion when working with clients.
• Occasional business travel of 10% or less.

Nice To Haves

• Project management experience.
• Experience providing proactive consultation and value-added client solutions.
• Strong problem-solving and root cause analysis skills.
• Ability to lead through collaboration, teamwork, and results.

Responsibilities

• Proactively consult on client needs, goals, and objectives and share best practices to optimize the productivity of assigned clients.
• Develop client-specific cost savings recommendations and translate client business objectives into solutions.
• Apply comprehensive knowledge of products and services to guide account support and drive client retention, penetration, and growth goals.
• Provide day-to-day oversight of aligned FPS Partners and portfolios to ensure client expectations and internal metrics are met.
• Build and enhance relationships with clients by proactively consulting on needs and providing training as required.
• Take ownership of escalated issues by applying critical thinking, root cause analysis, and problem-solving to implement solutions.
• Utilize independent judgment and discretion to recognize client needs and advise on improvement opportunities.
• Develop and maintain a network of internal resources while representing the voice of the client.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level