Client Success Lead

Fooda•San Francisco, CA

4d•$80,000 - $90,000•Onsite

About The Position

As a Client Success Lead you will play a key role in managing day-to-day operations for the Bay Area market. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Sr. Client Success Manager and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new sites. This role requires 40% local travel within the Bay Area, along with weekly office attendance in downtown San Francisco.

Requirements

You have 4-8+ years of experience in client success, account management, hospitality, and/or food service.
You love process, work fast, and care about the details
You are savvy with technology and comfortable in a fast-paced environment
You are optimistic in the face of problems and know that you’re capable of finding solutions
You can lift and carry up to 40 lbs. and stand for up to two hours
You have strong communication skills and are comfortable giving direction

Nice To Haves

Experience managing part-time or full-time staff preferred

Responsibilities

Assist in managing daily Popup & Catering operations of the Bay Area market.
Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance.
Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
Coordinate site evaluations and inspections with health department.
Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.