Client Success Lead, Wrestling

FloSports, Inc.

About The Position

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us! THE ROLE: FloSports is currently looking for a full-time Client Success Lead to join the our Sports Management Software team to manage our partnerships across our Wrestling software primarily focused on our Trackwrestling season management and seed system products but will also include support for our event management software including postseason event series. Our Sports Management Software team is dedicated to furthering our vision of becoming the essential destination for our sports through providing market leading software in our sports. They provide event operators the ability to seamlessly run their event with fully integrated solutions including registration and online entry fee collection, event management and live results. The Client Success Lead is our day-to-day lead for our Wrestling Software partners ensuring success for our largest partnerships.

Requirements

Strong communication skills and the ability to build strong relationships
High level knowledge of Wrestling
You love problem solving, creating efficiencies and improving processes
Self-starter with excellent planning, time management and organization skills.
Detail-oriented, reliable, and in possession of a strong work ethic.
Ability to quickly navigate and search the internet
Capable of managing a heavy workload and adaptable to change
Tech savvy and able to thrive in a fast paced, team environment

Nice To Haves

Bachelor’s degree in any discipline
1-2 years relevant experience in account management and/or a position with direct client/partner communication

Responsibilities

Ensure success for our wrestling software partnerships including but not limited to state associations and coaches’ associations.
Administer setup of season management including weight management and seed system creation for all partners.
Execute all post season advancement for our wrestling state partnerships.
Coordinate and ensure prompt payment of all weight management and postseason invoices.
Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting.
Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team.
Oversee customer product documentation and knowledge base for our wrestling software.

Benefits

Recognized three years in a row as a Top Workplace by the Austin-American Statesman
Flexibility at work - you can take control of your profession and personal schedule
All-hands events hosted annually in beautiful Austin, Texas
Annual equity awards for all top performers
Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
Generous 401(K) company match vested immediately
Progressive parental leave policies
Flexible paid time off
Hack-a-thons and a full calendar of team-building and social events
Company donation to youth teams and leagues that our employees coach
Stocked snack bar, catered lunch and breakfast tacos every week