Client Success Intern

Progyny • New York, NY

30d • $25 - $50

About The Position

Thank you for considering Progyny! Progyny is seeking a Client Success Intern to support the continued growth and operational efficiency of the Client Success team. This role will provide additional capacity for key initiatives and day-to-day operational support, enabling Client Success Managers (CSMs) to focus on strategic, high-impact work. The intern will gain hands-on experience in client operations, analytics, and cross-functional collaboration while contributing meaningfully to ongoing Client Success initiatives. Progyny’s internship program begins June 2nd, 2026 and culminates with a presentation to senior leadership.

Requirements

• Currently pursuing a bachelor’s degree in business, operations, analytics, healthcare administration, or a related field
• Strong organizational skills with attention to detail
• Ability to analyze data and synthesize insights
• Clear written and verbal communication skills
• Interest in client success, operations, or healthcare technology
• Proficiency with Google Workspace and/or Microsoft Office tools

Responsibilities

• Operational & Administrative Support: Assist with administrative and tactical responsibilities including data entry, client communications, and maintaining client records. Support the execution of operational processes that improve team workflows and performance.
• Client Success Initiatives: Contribute to ongoing Client Success projects such as client satisfaction surveys, onboarding guides, and process improvements. Support client-facing initiatives including webinars, communications, and other engagement activities as needed.
• Analytics & Reporting: Help collect, organize, and analyze client data to identify trends, opportunities, and areas for improvement. Support reporting efforts that inform Client Success strategies and decision-making.
• Content & Knowledge Management: Partner with Client Success team members to enhance and develop internal content within Spekit, Progyny’s knowledge management platform. Help ensure documentation remains accurate, accessible, and aligned with evolving team needs.

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees