Client Success Intern
About The Position
Dorsia is seeking a highly organized, service-minded Client Success Intern to support our Client Success Managers during Summer 2026. This role will play an important part in delivering a premium, proactive client experience—from onboarding through ongoing engagement and retention. This is an ideal opportunity for someone who is energized by the intersection of hospitality, client experience, and operational excellence. You enjoy building clean systems, maintaining clear communication, and following through with precision. You’ll gain exposure to how high-performing Client Success teams operate inside a fast-moving, high-touch environment, and contribute directly to the workflows that keep clients engaged.
Requirements
- Currently pursuing a degree in Business, Hospitality Management, Communications, Operations, Psychology, Marketing, or a related field (rising junior/senior or masters preferred)
- Strong interest in Client Success, Account Management, Client Services, Operations, or relationship-driven business models
- Highly organized and detail-oriented, with a strong ability to manage follow-ups and keep workstreams moving
- Clear, polished written communication skills and strong professional judgment
- Comfort working across multiple stakeholders in a fast-paced environment
- Strong Google Workspace skills (Docs, Sheets, Slides) with confidence maintaining trackers and summarizing insights
- Service-oriented mindset with premium hospitality standards: proactive, calm under pressure, and solutions-driven
- Self-starter energy with a high bar for execution quality and reliability
Nice To Haves
- Experience in client-facing roles (hospitality, events, concierge, retail, community, support, or client service)
- Familiarity with CRM or Customer Success tools (Salesforce, HubSpot, Zendesk, Intercom, Notion, Airtable, etc.)
- Strong documentation instincts and comfort creating repeatable templates and workflows
- Analytical mindset with interest in client engagement signals and retention metrics
- Passion for hospitality, dining culture, and premium consumer experiences
Responsibilities
- Collaborating with Managers in account management and member facing content and inventory
- Support onboarding preparation and follow-through (materials, timelines, tracking, next steps)
- Assist with client communications including scheduling, reminders, and recap documentation
- Help maintain clean internal notes and account context to ensure continuity across stakeholders
- Monitor client activity and help flag risk signals (low engagement, delayed responses, unresolved issues)
- Support retention workflows by tracking open items, owners, and next steps
- Help organize client feedback and recurring themes to inform internal prioritization
- Maintain and update trackers for account status, action items, and client requests
- Support creation of lightweight playbooks and templates (onboarding checklists, follow-up scripts, QBR prep)
- Improve internal organization by proactively cleaning up workflows, documentation, and handoffs
- Coordinate with internal teams (Product, Support, Ops, Partnerships) to route issues and ensure resolution
- Assist in packaging client updates for internal stakeholders to keep execution aligned
- Help document client pain points and feature requests in a structured, actionable way
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What This Job Offers
Career Level
Intern
