Client Success Intern
About The Position
Leepfrog Technologies, Inc. is an education technology company headquartered in the Iowa City-Cedar Rapids region in eastern Iowa. We have a team of over 150 professionals who are passionate about higher education and student success. Leepfrog Technologies’ primary product is CourseLeaf, an academic operations platform that supports curriculum, catalog, scheduling, registration, and syllabi management. Over 500 colleges and universities and 5.5 million students are using CourseLeaf to thrive. The Client Success Intern will support the Client Success team in enhancing the experience of clients using Leepfrog Technologies’ CourseLeaf software. This role is ideal for a student interested in customer success, account management, sales, SaaS, or client-facing roles. The ideal candidate will have a combination of a love for working with customers, a passion for education and student success, and demonstrable interpersonal skills.
Requirements
- Currently enrolled in an undergraduate or graduate program in Business Administration, Communications, Marketing, Information Systems, or a related field of study.
- A customer-first mindset is a must.
- Strong communication, organization, and problem-solving skills.
- Interest in client-facing work.
- Ability to work independently, manage time effectively, and collaborate as part of a team.
Responsibilities
- Support Client Engagement & Satisfaction
- Participate in regular client check-ins alongside Client Success Managers to observe and assist with assessing product adoption and satisfaction.
- Help prepare client-facing materials such as product updates, training guides, or meeting summaries.
- Assist in gathering client feedback to better understand goals, challenges, and opportunities for improvement.
- Learn and maintain a foundational understanding of the CourseLeaf suite to help answer basic questions or direct issues to the appropriate team member.
- Internal Support for Client Success Activities
- Assist in tracking and documenting client concerns to ensure they are routed to the proper internal teams.
- Compile client insights to support the “voice of the customer” in internal meetings and product discussions.
- Support the development of success plans for clients needing additional engagement.
- Collaborate with cross-functional teams by helping prepare documents, notes, or research for planning sessions.
- Measurement & Reporting
- Help collect and organize key client satisfaction and performance data.
- Assist in identifying trends in client usage or sentiment that may inform retention or growth strategies.
- Contribute to a Customer-First Culture
- Participate in initiatives that promote outstanding customer experience across the company.
- Contribute to improving the company-wide customer feedback loop by helping organize feedback and summarize insights.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
