Client Success Engineer

Team Cymru

14d

About The Position

Join the mission to make the digital world safer. About Team Cymru: Team Cymru’s mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, terrorists, and human traffickers around the world. We deliver unmatched visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors. Our Pure Signal™ platform gives enterprise security teams on-demand access to global internet traffic telemetry, providing clarity into what’s happening across the internet with a level of visibility comparable to their own internal networks. This allows organizations to close detection gaps, accelerate incident response, and get ahead of critical, recurring threats. Team Cymru is a fast-paced, distribution-focused, private equity–backed company where your work directly supports a mission that protects millions worldwide. Why This Role Matters: As a Client Success Engineer, you directly impact how customers operationalize Team Cymru’s intelligence to support real-world missions. You will help government organizations turn data into actionable outcomes, strengthen their security posture, and stay ahead of evolving threats. By ensuring customers successfully adopt and expand their use of our platform, you drive retention, growth, and long-term partnerships, ultimately supporting Team Cymru’s mission to make the digital world safer. Position Summary: We are seeking a technically strong and customer-focused Client Success Engineer who can operate at the intersection of customer success and sales engineering. This individual will own customer outcomes while also supporting complex technical engagements across Defense, Intelligence, and Federal Civilian accounts. The ideal candidate brings a consultative mindset, strong technical fluency, and the ability to translate complex data into meaningful mission impact. This role requires both strategic thinking and hands-on execution to drive adoption, retention, and expansion.

Requirements

Strong ability to translate technical concepts into clear, actionable insights for both technical and non-technical audiences.
Experience working with cybersecurity technologies, threat intelligence, or data platforms.
Ability to manage complex customer relationships across multiple stakeholders.
Strong communication, presentation, and problem-solving skills.
Comfort operating in both customer-facing and technical environments.
Ability to work independently while collaborating across cross-functional teams.
Hold an active Top Secret clearance (TS), with TS/SCI preferred
7+ years of experience in Customer Success, Sales Engineering, or Technical Account Management within cybersecurity, threat intelligence, or data analytics.
Comfortable operating across both post-sales and pre-sales environments
experience navigating complex, multi-stakeholder government environments
Experience supporting U.S. Government customers, preferably within DoD, Intelligence, or Federal Civilian agencies.
Demonstrated ability to translate technical capabilities into mission or business outcomes.
Experience navigating complex enterprise or government sales cycles.
Bachelor’s degree in a relevant field or equivalent experience.

Responsibilities

Partner with customers to ensure they are fully operationalizing Team Cymru’s capabilities within their workflows.
Translate customer use cases into measurable mission outcomes and value realization.
Identify gaps in adoption, workflow integration, and overall impact.
Define and track customer health metrics including usage, engagement, and renewal risk.
Lead structured customer cadences such as QBRs and mission reviews.
Proactively identify and mitigate churn risks while driving long-term retention.
Support onboarding to ensure customers successfully adopt the platform.
Lead enablement efforts including training sessions, use case development, and ongoing education.
Ensure customers are equipped to integrate solutions into their day-to-day operations.
Identify expansion opportunities across new use cases, teams, and data sets.
Partner with Account Management to convert customer value into revenue growth.
Support upsell strategies by aligning solutions to evolving customer needs.
Serve as a technical resource during pre-sales and expansion cycles.
Deliver demonstrations, technical walkthroughs, and solution guidance tailored to customer environments.
Support complex evaluations and validate use cases across stakeholders.
Collaborate closely with Sales, Product, and Leadership to ensure alignment on customer needs and execution.
Maintain visibility into customer activity, health, and opportunities using tools such as Salesforce.
Support structured execution using frameworks like MEDDPICC and account planning.