Client Success Engineer
About The Position
Client Success Engineer The Opportunity: Critical decisions are made every single day in our government. What if you could use your analytical skills to help them make informed technical and business decisions? With all the information available today, it takes a skilled engineer to know how to find and interpret the best data to give their clients the right answers. As a Client Success Engineer, you’ll use your spe cia lized subject matter expertise in Cloud and Networking technologies to ensure Booz Allen employees and mission partners are connected with the right technology and tools they need. If you have the right technical skills and a customer first mindset, we have an opportunity to use those skills to accelerate the delivery of technology solutions for our clients. As a Client Success Engineer, you will use your expertise in networking and cloud technologies to ensure customers are able to access the right IT solutions in a rapid and repeatable way. You will be responsible for understanding customer needs and developing workflows and support structures to ensure customers have access to the right technical support and SMEs to build and operate their environments. You will help customers optimize network and cloud solutions and build repeatable processes that scale with customer needs. You will utilize deep knowledge of network architecture, cloud infrastructure, and various related technologies, allowing you to diagnose and resolve complex issues promptly. Your proficiency enables you to collaborate efficiently with cross-functional teams, understand client needs, and deliver customized solutions that drive measurable business goals. Through proactive monitoring, troubleshooting, and continuous improvement, you will ensure seamless and secure operations, fostering strong, long-lasting client relationships. Due to the nature of work performed within this facility, U.S. citizen ship is required . Join us. The world can't wait.
Requirements
- 5+ years of experience in client facing roles addressing process optimization and workflow design
- 5+ years of experience working with LCNC ServiceNOW solutions
- 5+ years of experience with core networking technologies
- 5+ years of experience with Cisco and F5 network appliances
- 5+ years of experience with AWS or Azure cloud platforms
- Experience with CI / CD pipelines, DevSecOps practices, and IaC tools such as Terraform and CloudFormation
- Experience scripting in Python, Bash, or PowerShell
- Knowledge of ITIL process framework
- Knowledge of AWS or Azure networking and security services as well as best practices and compliance frameworks
- HS diploma or GED
Nice To Haves
- Experience with Backstage, KeyCloak, and Out Systems
- Experience with CDK and L1 / 2 / 3 constructs
- Experience with containerization, including Docker, ECS, or EKS
- Experience with multi-cloud and hybrid environments
- Experience with Google Cloud
- Knowledge of Zero T rus t architecture principles
- Bachelor’s degree in CS, IT, or a related field
- AWS, Azure, or Google Professional-level Certification such as Solutions Architect Professional, DevOps Engineer Professional, or Security Spe cia lty Certification
- CISSP, CCSP, or CCNA Certification
Benefits
- At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.
- Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
- Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
- Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.
- Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
