Client Success Coordinator - San Diego
About The Position
As our Client Success Coordinator for the West Coast, you will be the primary point of contact for existing customers in your region, ensuring they receive exceptional service while maximizing the value they gain from our products and services. You'll work closely with Field Application Scientists and the wider sales team to identify growth opportunities, optimize customer experience, and strengthen long-term partnerships with some of the most breakthrough innovators in the pharmaceutical and biotech industry. You'll also have the chance to: Develop your expertise in customer relationship management within the life sciences industry. Collaborate with industry-leading scientists and decision-makers. Play a vital role in expanding ChemoMetec's presence and influence across your territory.
Requirements
- Are at the beginning of your career with a drive for succeeding in account management and sales, has around 1-3 years of experience.
- Possesses excellent verbal and written communication skills, with the ability to connect confidently with customers.
- Brings energy, friendliness, and approachability into your role.
- Has strong attention to detail and follow-up. A third eye for how to handle sales dialogues.
- Is comfortable using CRM tools and managing accurate records (Zoho CRM is a plus).
Nice To Haves
- Brings customer service experience (e.g., retail, hospitality) - preferred but not required.
Responsibilities
- Build and maintain strong relationships with existing customers.
- Deliver first-class customer service and ensure client satisfaction with existing products and services.
- Keep accurate and up-to-date customer records, including contact information and communication history.
- Identify opportunities to expand revenue within the existing customer base.
- Coordinate closely with Field Application Scientists to support customer success initiatives.
- Continuously consider new initiatives and actions to grow instruments sales in your region.
- Send targeted, personalized communications to customers.
- Maintain accurate CRM data.
- Attend periodic staff meetings, training sessions, and team events.
Benefits
- Bonus opportunities
- 10 paid holidays
- Company phone and laptop provided
- 15 days PTO
- Medical, Dental and Vision from 1st of the month after starting
- Matching 401(k) plan after first year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Education Level
No Education Listed
Number of Employees
51-100 employees
