Administrative Coordinator – Service Scheduling & Dispatch
About The Position
Our client within the waste and recycling industry is seeking a Client Success Coordinator to support service delivery operations following a recent acquisition. This role is critical to restoring service levels by coordinating schedules, managing customer service requests across assigned service areas (wards/routes), and supporting dispatch operations in a fast-paced, high-volume environment. The Client Success Coordinator serves as a key point of contact between clients and internal operations teams, ensuring service accuracy, timely resolution, and a positive customer experience.
Requirements
- High school diploma or equivalent
- 2+years of experience in customer service, administrative support, service coordination, scheduling, or data entry
- Strong customer service mindset with the ability to manage client concerns professionally
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Bilingual (Spanish/English)
Responsibilities
- Coordinate and schedule waste and recycling service requests across designated service areas (wards/routes)
- Act as a client-facing support partner, ensuring service issues and requests are addressed efficiently
- Support dispatch operations by confirming service timing, route assignments, and updates with internal teams
- Accurately process service changes, cancellations, and account updates in internal systems
- Maintain organized and detailed records of client interactions, service requests, and scheduling activity
- Collaborate with operations, dispatch, billing, and customer service teams to resolve issues and improve service outcomes
- Assist with billing, collections support, and related documentation as needed
- Prepare reports and provide administrative support to help reduce service backlogs and improve operational performance
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
