Client Success Associate

Mintz Group LLC•Denver, IA

1d•$60,000 - $70,000•Hybrid

About The Position

The Client Success Associate adds efficiency and precision to Mintz Group’s case management process to ensure excellent client service and visibility into each case’s status. This role provides research, database, and case administration support to the firm’s Client Success and Operations teams, ensuring cases are opened, tracked, and closed accurately and on time. The role is ideal for a detail-oriented, service-minded professional who enjoys supporting dynamic teams, maintaining data integrity, and improving operational workflows in a fast-paced environment.

Requirements

1+ years of experience in research, administrative, or operational support within professional services or related industries.
Proficiency with HubSpot, SharePoint, and case tracking systems.
Familiarity with tools such as LexisNexis, Factiva, and Boolean search logic.
Strong ability to produce accurate, error-free documentation.
Clear written communication, adapting template language to case-specific needs.
Professional, patient, and responsive in all client and team interactions.
Able to manage multiple competing tasks in a deadline-driven environment.
Undergraduate degree required.

Nice To Haves

Multilingual skills are a plus.

Responsibilities

Create and maintain client and case profiles in internal systems (HubSpot, SharePoint).
Monitor ongoing cases, ensuring accurate billing, updates, and closure documentation.
Maintain consistency and integrity of data across case records and systems.
Identify and correct incomplete or inaccurate case information.
Conduct conflicts checks and internal database searches before engagement initiation.
Support early-stage case scoping using research tools such as LexisNexis and Factiva.
Conduct high-level internet research and summarize key findings.
Identify patterns and potential risks such as litigation, reputational issues, or affiliations.
Draft and format client engagement documents and service agreements.
Ensure all materials meet internal standards for accuracy and consistency.
Collaborate with investigators, client success managers, and other departments to ensure case progress and communication flow.
Support internal process improvements and contribute to workflow efficiency initiatives.