Client Success Associate

Rokt • New York, NY

8h • Onsite

About The Position

Be the trusted partner who helps Rokt’s clients win. In this role, you’ll own post-sale relationships with some of the world’s leading ecommerce companies — managing their campaigns, analyzing performance data, and finding new ways to drive value through Rokt’s AI-powered platform. Instead of sitting on the sidelines, you’ll be in the room shaping strategy, spotting growth opportunities, and turning data into recommendations that directly impact client outcomes. If you’re someone who thrives on building relationships, solving problems with data, and working at the intersection of technology and business, this role puts you at the center of how Rokt deepens and expands its partnerships. To get you started, you will go through a highly curated onboarding program to understand how Rokt’s products and business operates, to give you the context to deliver real results for your clients from day one.)
The Client Success team is responsible for:
Driving client outcomes (e.g., managing account performance, optimizing campaigns, and ensuring partners consistently hit their goals through Rokt's AI platform)
Turning data into strategy (e.g., using analytics to uncover what's working, surfacing new opportunities, and translating insights into actionable recommendations)
Being the client's voice internally (e.g., working with product, engineering, and marketing to make sure what clients need actually shapes what we build)

Requirements

• Client-Centric & Empathetic: You genuinely care about your clients. You listen actively to their needs and put yourself in their shoes to anticipate issues and opportunities.
• Strategic Problem Solver: You approach client challenges with first-principles thinking and creativity. You enjoy using data and insights to craft tailored solutions that drive results.
• Adaptable & Tech-Savvy: You’re excited to use AI and the latest tools to enhance customer experiences. You quickly learn new technologies and apply them to improve outcomes for clients.
• Proactive & Accountable: You take initiative to identify what needs to be done for your clients without waiting to be asked. You own your accounts and projects, always delivering on your promises.
• Collaborative Communicator: You excel at working cross-functionally and can rally teams around client goals. You communicate clearly, translating complex data or tech talk into actionable advice for any audience.

Responsibilities

• Own Client Relationships: Serve as the primary point of contact for a portfolio of Rokt’s clients. Build deep, positive relationships and become a trusted partner who understands each client’s goals and challenges.
• Drive Client Growth: Develop and execute strategic plans for each account to increase engagement and revenue. Identify upsell or cross-sell opportunities and present solutions that help clients achieve even greater success.
• Leverage AI & Data: Use AI-powered tools and analytics to gain actionable insights on client behavior and campaign performance. Continuously optimize campaigns and recommendations based on data, ensuring clients get the best results.
• Champion the Client Internally: Collaborate with product, engineering, and marketing teams to advocate for your clients’ needs. Make sure client feedback leads to improvements in our products and offerings.
• Deliver Impactful Results: Track key success metrics (ROI, conversion, growth rates) for your clients. Regularly report on outcomes and proactively address issues, keeping clients happy and confident in Rokt’s value.

Benefits

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed