Client Success Associate - Seasonal

ISS STOXX • Norman, OK

3d • Onsite

About The Position

For more than 40 years now, Institutional Shareholder Services Inc. (ISS) has been the world’s leading provider of corporate governance and responsible investment solutions for asset owners, asset managers, hedge funds, and asset service providers. At ISS, everyone is a champion of Integrity, Collaboration, Empowerment, Flexibility, Diversity and Client Service. When you join ISS, you are expected to exemplify these Values through your actions and aspirations in the workplace. Position Overview ISS is seeking a Seasonal Client Success Associate to join its Norman, OK team. A successful candidate will have an ability to develop strong working relationships quickly, communicating effectively with all. Client Success Associates are adaptable, eager and efficient problem solvers. This includes serving as a point of contact, offering support, and guiding clients to receive the highest level of customer service in the industry.

Requirements

• Bachelor’s degree or within 3 months of graduation
• Experience in an account management or client service position, ideally in financial or corporate governance industries
• Proactive attitude, innovative, motivated, client-oriented with strong attention to detail
• Excellent organizational and verbal skills
• Proficiency in Microsoft Office product suite
• Excellent multi-tasking and prioritization skill; ability to effectively manage multiple tasks and projects simultaneously
• Absolute personal and business integrity

Responsibilities

• Manage client inquiry and issue resolution process, utilizing Microsoft Outlook, SalesForce.com and other internal tools
• Identify accounts at risk to ensure revenue and client retention
• Assess client reporting needs and coordinate report delivery
• Perform regular Master Account List reviews
• Maintain the email support inbox and phone hotline service, actioning all inquiries and connecting clients to their dedicated client success manager for personalized service
• Identify and communicate up-sell opportunities to sales team to assist in closing new deals
• Achieve target renewal rate through outstanding client service
• Perform frequent testing of new product features
• Other special projects and initiatives for the business, as needed and assigned

What This Job Offers

• Career Level: Entry Level