Client Success Architect

Blackpoint Cyber

13h • Remote

About The Position

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
About the Role:
We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Client Success Architect who is adaptable, security-minded, deeply customer-focused, and highly technical.
This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consulting, and data-driven account management to ensure partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

Requirements

• Strong technical proficiency in cybersecurity environments with experience in customer-facing technical roles (3+ years)
• Proven track record driving customer value, adoption, and engagement.
• Ability to navigate complex customer environments and communicate effectively across personas.
• Excellent written and verbal communication skills.
• Bachelor’s Degree or equivalent experience.
• Comfortable working independently and remotely.

Nice To Haves

• Experience in cybersecurity or adjacent technical domains preferred.

Responsibilities

• Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
• Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
• Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).
• Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
• Provide tactical recommendations grounded in documented best practices and validated product behavior.
• Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
• Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews.
• Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
• Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
• Engage partner executives early with evidence-based risk narratives, remediation paths, and forward-looking recommendations.
• Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
• Share feedback and insights to improve the Blackpoint product and partner experience.
• Identify workflow gaps and propose enhancements.
• Contribute to scalable processes, materials, and best practices for the Client Success organization.

Benefits

• For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level