Client Style Advisor (20 hours) - SoHo NY

Stella McCartney America•New York City, NY

3d•Onsite

About The Position

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview You will act as an ambassador for brand in our SoHo flagship boutique. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. This is a part time role of 20 hours per week.

Requirements

Excellent communication skills.
Fluent English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
Sales experience ideally within a luxury brand and/or fashion outlet retail
Experience in a customer service role with face-to-face customer contact
Ability to adapt to frequent change and a high-pressure environment
Ability to initiate contact and communication effectively
Motivated by being a great teammate with a common goal
Strong clienteling skills and experience

Responsibilities

Provide excellent service through continued commitment to our service standards.
To know and achieve your, and the store's daily, monthly and annual sales targets.
Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
Responsible for opening/closing the store, with any relevant tasks during this time.
Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
Understand all policies, procedures and compliance.
To ensure that all relevant procedures and policies are understood.
To carry out work according to those standards.
Presentation must be in line with company's uniform and grooming standards.
Understand and align with PCI compliance policy and regulations, consistently.
Adheres to Security and Health and Safety regulations.
To replenish stock and maintain high standards of merchandise and product presentation.
Maintain your designated ‘area of pride'
Support the store with cycle counts and during bi annual inventories
Support with the processing of shipments and transfers, in line with the relevant procedures.
Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.