Client Advisor- NY Saks Handbags Client Advisor- NY Saks Handbags

Valentino•New York, NY

13d•$20 - $25

About The Position

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details. Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams. Overview: “We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.” The Client Advisor’s role is crucial and contributes to driving sales through providing a genuine experience to each client.

Requirements

Previous luxury retail sales with relevant clientele focused experience
Proven track record in achieving sales results
Exceptional clientele, customer relationship building skills
Demonstrate strong verbal and written communication skills
Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
Action oriented; drive for results
Problem-solver
Must be a team player

Nice To Haves

Foreign Languages a plus

Responsibilities

Master the Client Journey to create strong long term client relationships.
Clientele and proactive engagement with existing and potential
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Aware of CRM targets and actively engages in all actions to reach them
Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
Consistently captures client data and takes notes of all qualitative information
Knows their portfolio of customers, and the VVICs and VICs they handle
Consistently works to achieve given sales, KPIs and CRM targets
Strive to discover your clients and their every need, and to guide them across all categories of the brand.
Familiar with current fashion and in season trends to curate looks
Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and special events within the store.
Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
Ensure product maintenance, replenishment on the floor
Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Knowledge and understanding of company policies and procedures
Ability to use POS system to perform all client transactions
Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)