Client Strategy Senior Manager - Consumer Markets

PwC•Florham Park, NJ

About The Position

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets. Those in client and account management at PwC will focus on building and maintaining strong relationships with clients, confirming their needs are met, and providing exceptional service. Your work will involve understanding client goals, managing accounts, and utilising effective strategies to build trust and loyalty. Working in this area, you will play a crucial role in driving business growth and maintaining a positive reputation for the organisation. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Sales/Clients team you are responsible for driving operational activities related to typical sales functions and managing various activities related to the lifecycle of a CRE/CS. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are responsible for program management for at least one of our functional sales teams and for directing and executing on key back-office functions such as implementation of compensation strategies, development and maintenance of sales systems, and data and analytics.

Requirements

High School Diploma
6 years of experience

Nice To Haves

Bachelor's Degree preferred
Managing internal account management activities for assigned accounts
Building additional client relationships and developing new business opportunities
Driving strategy and execution for progressing pipeline opportunities
Managing competitive pursuit processes and developing pursuit strategies
Driving relationship-building activities for assigned accounts
Preparing account teams for business development-focused client interactions
Planning and facilitating account planning calls and strategy sessions
Utilizing CRM systems to manage and analyze sales activities

Responsibilities

Lead and manage large-scale projects within the sales and client management team
Drive the implementation and maintenance of sales systems and analytics tools
Oversee the execution of compensation strategies and back-office functions
Promote operational excellence and continuous improvement in sales processes
Engage with clients at a senior level to secure project success
Provide strategic guidance and program management for functional sales teams
Foster a top-performing and inclusive team environment
Utilize data insights to inform and refine sales strategies