Client Strategy Program Manager

Vanguard • Malvern, PA

2d • Hybrid

About The Position

The Client Strategy Program Manager will play a critical role in launching and scaling a multi‑year client retention strategy designed to strengthen loyalty and long‑term relationships. This role will lead cross‑functional efforts that bring together human, digital, and marketing channels to address key client needs—protecting at‑risk relationships, deepening engagement with high‑value clients, and reinforcing Vanguard’s competitive position. The ideal candidate brings strong program leadership, strategic thinking, and the ability to translate vision into coordinated execution that supports Vanguard’s mission as a provider for life.

Requirements

• Minimum of five years related work experience.
• Two years of managing a project preferred.
• Financial Services and function-specific experience preferred.
• Undergraduate degree or equivalent combination of training and experience required.
• Expertise in project management methodologies.
• Strong stakeholder management and negotiation skills, with the ability to influence leadership and cross-functional teams.
• Proven ability to analyze business challenges, develop strategic roadmaps and implement process improvements.
• High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project reporting tools for data-driven decision-making.
• Ability to manage multiple projects simultaneously, ensuring seamless execution and timely completion.

Nice To Haves

• Graduate degree preferred.
• Financial Sales acumen a plus.

Responsibilities

• Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.
• Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions.
• Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.
• Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.
• Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level