Client Strategy Analyst, Luxury

Christie's•New York, NY

About The Position

Client Strategy Analyst, Luxury The Company Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business. Why This Role Matters The Client Strategy Analyst will directly support the productivity and growth of departments within the Luxury cluster by providing and managing data intelligence and assisting with short- and mid-term strategic planning around sales and clients. Working alongside the Client Strategy Directors and Managers in Luxury, they will contribute to short- and mid-term strategic planning around prospective, new, and existing clients. The ideal candidate will have the ability to manage and prioritize multiple projects simultaneously and complete tasks with a high level of accuracy. The ideal candidate will also have strong analytical and interpersonal skills, and must handle confidential information with the utmost discretion. How You Will Make An Impact Core Responsibilities Work with peer group on information sharing, identifying cross departmental opportunities, and recording information for Client Strategy. Assist the Director with ensuring that key stakeholders, e.g. Heads of Department/Sale, are aware of key company-wide events and client engagement opportunities on a timely basis. Deliver specific campaigns based on briefs directed by Director by producing and managing information using research tools to target specific clients for each campaign based on the strategic brief provided. Auction Identify potential buyers by researching comparable past lots using Christie’s systems and add relevant clients to the interest list. Work with the Heads of Sale and the CRM team to assist with targeting the sales. Work with the administrative team to track interest and bids throughout the sale to inform targeting methods as the sale unfolds Arrange and run pre-sale interest meetings. Oversee and review bespoke catalogue distribution lists and regularly review said lists to ensure maximum efficacy. Provide timely intelligence into auction activity to leverage private sales. Arrange and run post-sale debriefs and analysis including follow-up, tracking and recording of action points and deliverables for Specialists. Track activity of specific clients new to Luxury; partner with Specialists, Client Advisory and the Regional Client Strategy team to devise and drive a strategy for each. Work alongside the Regional Client Strategy team to build guest lists for events hosted by/associated with the Luxury cluster as needed, utilising all central research tools. Client Intelligence Ensure that all client information is logged and updated in COS and other systems where appropriate. Actively encourage Specialists and Business Getters to feedback information gathered from client visits/meetings to enrich data in COS and ensure opportunities are followed up on. Assist the Directors and Managers and the Regional Client Strategy team with planning and conducting client/Client Team Lead/regional reviews. Maintain departmental Top Buyer, Top Collections, Wish Lists and other lists as required. Manage and maintain client and market statistics for use in business getting initiatives. Work closely with the Directors and Managers on other sourcing initiatives whenever necessary. Ensure that Specialists are using systems effectively and that all information is correctly entered (both individually and exported from other systems) to support our pipeline business. Attend auctions at Christie’s and co-ordinate ‘spotting’ to ensure bidder activity is entered COS.

Requirements

Bachelor’s degree (as a minimum)
Advanced MS Office skills, particularly Word, Excel and Outlook.
Database management skills - Good knowledge of Christie’s systems preferred.
Strong attention to detail and analytical ability.
Substantial experience of manipulating and analysing data in a commercial environment.
Solid understanding of the auction process.
Previous experience working in Client Strategy or Business Development.
Appreciation and understanding of Luxury industries and markets with preferable experience working within one of their markets/industries
Enthusiastic approach and ‘can-do’ attitude.
Ability to prioritise, meet tight deadlines and remain calm under pressure.
Excellent ability to manage multiple long- and short-term projects.
Ability to work independently with strong initiative, as well as in a team.
Excellent communicator, verbal and written.
Demonstrable knowledge of and interest in art and luxury.
Extreme discretion with confidential and sensitive information.

Responsibilities

Work with peer group on information sharing, identifying cross departmental opportunities, and recording information for Client Strategy.
Assist the Director with ensuring that key stakeholders, e.g. Heads of Department/Sale, are aware of key company-wide events and client engagement opportunities on a timely basis.
Deliver specific campaigns based on briefs directed by Director by producing and managing information using research tools to target specific clients for each campaign based on the strategic brief provided.
Identify potential buyers by researching comparable past lots using Christie’s systems and add relevant clients to the interest list.
Work with the Heads of Sale and the CRM team to assist with targeting the sales.
Work with the administrative team to track interest and bids throughout the sale to inform targeting methods as the sale unfolds
Arrange and run pre-sale interest meetings.
Oversee and review bespoke catalogue distribution lists and regularly review said lists to ensure maximum efficacy.
Provide timely intelligence into auction activity to leverage private sales.
Arrange and run post-sale debriefs and analysis including follow-up, tracking and recording of action points and deliverables for Specialists.
Track activity of specific clients new to Luxury; partner with Specialists, Client Advisory and the Regional Client Strategy team to devise and drive a strategy for each.
Work alongside the Regional Client Strategy team to build guest lists for events hosted by/associated with the Luxury cluster as needed, utilising all central research tools.
Ensure that all client information is logged and updated in COS and other systems where appropriate.
Actively encourage Specialists and Business Getters to feedback information gathered from client visits/meetings to enrich data in COS and ensure opportunities are followed up on.
Assist the Directors and Managers and the Regional Client Strategy team with planning and conducting client/Client Team Lead/regional reviews.
Maintain departmental Top Buyer, Top Collections, Wish Lists and other lists as required.
Manage and maintain client and market statistics for use in business getting initiatives.
Work closely with the Directors and Managers on other sourcing initiatives whenever necessary.
Ensure that Specialists are using systems effectively and that all information is correctly entered (both individually and exported from other systems) to support our pipeline business.
Attend auctions at Christie’s and co-ordinate ‘spotting’ to ensure bidder activity is entered COS.

Benefits

Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
Life Insurance - 3x base salary up to $400k (100% paid by Christie’s)
Disability Insurance (100% paid by Christie’s)
Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
Annual Discretionary Performance Bonus Plan
Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
Perks and Discounts through Zo and Plum Benefits