Client Specialist

NSF • Ann Arbor, MI

9d

About The Position

The Client Specialist is responsible for managing direct sales activities within NSF . This role focuses on growing existing Core client accounts, converting qualified leads into new business, and responding promptly to client inquiries and service requests.

Requirements

• Bachelor’s degree in business, communications, or a related field.
• 3–5 years of experience in inside sales, client services, or account management, preferably in TIC or technical services.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Proficiency in Salesforce.com and Microsoft Office Suite.
• Ability to manage multiple priorities and work independently in a fast-paced environment.

Responsibilities

• Engage clients remotely through video, phone, and email to promote and sell NSF services using consultative techniques.
• Respond promptly to client needs by providing accurate information and coordinating with internal teams for resolution.
• Convert qualified leads by following up on inbound inquiries and guiding prospects through the sales process.
• Uncover client opportunities by actively listening to understand needs and identifying upsell or cross-sell potential.
• Maintain CRM accuracy by documenting all client interactions and sales activities in Salesforce.com.
• Manage assigned accounts by building strong relationships and supporting retention of complex or high-value clients.
• Execute targeted sales campaigns in collaboration with marketing and sales leadership to drive outreach and alignment.

What This Job Offers

• Job Type: Full-time