Client Solutions Team Lead

HSBC • New York, NY

43d

About The Position

Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. The Client Solutions function within Global Client Connectivity Team plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities. The Regional Head of Client Solutions within Client Connectivity will have both business and technical acumen, with a curiosity for new technology, ecommerce and connected banking with exceptional client facing skills. Accountable for executing the 'Client Solutions' technical consultancy proposition including managing staff and delivering KPIs in partnership with Regional Client Connectivity, Sales and Product Teams. Ensure seamless pre-sales and post-sales transition for clients, with oversight of complex implementations to ensure success Foster a culture of confidence and innovative thinking. Advocate for CIB's Client Connectivity who can represent in pre-mandates, RFPs, client pitches and industry engagements. Enhance facing collateral, pitch books and marketing to enhance external brand, positioning HSBC as the world's best client connectivity bank Lead a team of client connectivity/digital solution specialists and client solution architects. Enable a high performance and risk aware culture. Align with global strategy and connect to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members Become a trusted advisor for top-tier clients, providing thought leadership and technical guidance. Take part in internal Client Connectivity design and prioritisation governance to ensure roadmap and solution design meets current and evolving client needs. Continuously look for innovative ways to add value to the client and promote HSBC's world class Client Connectivity experience Keep on top of industry trends, emerging technologies (AI, cloud, blockchain), competitor offerings, fintech and partnership opportunities, payment regulations and client needs, and bring forward ideas to product team Maintaining regular dialogue with members of the Client Connectivity Leadership teams, Regional and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments

Requirements

• Proven, progressive Digital Channel and/or Global Payments and Cash Management experience or equivalent with strong knowledge of client connectivity, local market trends and competitor positions and new technology
• Excellent client facing skills and ability to translate client needs into solutions
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills
• Experience of commercialisation and business readiness of new products

Responsibilities

• Executing the 'Client Solutions' technical consultancy proposition including managing staff and delivering KPIs in partnership with Regional Client Connectivity, Sales and Product Teams.
• Ensure seamless pre-sales and post-sales transition for clients, with oversight of complex implementations to ensure success
• Foster a culture of confidence and innovative thinking.
• Advocate for CIB's Client Connectivity who can represent in pre-mandates, RFPs, client pitches and industry engagements.
• Enhance facing collateral, pitch books and marketing to enhance external brand, positioning HSBC as the world's best client connectivity bank
• Lead a team of client connectivity/digital solution specialists and client solution architects.
• Enable a high performance and risk aware culture.
• Align with global strategy and connect to individual goals, and proactively manage team performance with timely action against OKRs, KPIs and individual objectives.
• Provide feedback and coaching to underperforming team members
• Become a trusted advisor for top-tier clients, providing thought leadership and technical guidance.
• Take part in internal Client Connectivity design and prioritisation governance to ensure roadmap and solution design meets current and evolving client needs.
• Continuously look for innovative ways to add value to the client and promote HSBC's world class Client Connectivity experience
• Keep on top of industry trends, emerging technologies (AI, cloud, blockchain), competitor offerings, fintech and partnership opportunities, payment regulations and client needs, and bring forward ideas to product team
• Maintaining regular dialogue with members of the Client Connectivity Leadership teams, Regional and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments

Benefits

• At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits.
• Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus").
• Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
• As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment.
• You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees