Client Solutions Owner

AGDATA LP • Charlotte, NC

1d • Hybrid

About The Position

The Client Solutions Owner is responsible for defining and delivering customer specific product roadmaps, with a primary focus on migrating clients from legacy and custom solutions onto AGDATA’s commercial platforms.

This role owns product scope and priorities for assigned clients and balances near term contractual delivery with longer-term product convergence and legacy sunset objectives. A Client Solutions Product Owner may be aligned to one or two large enterprise customers or to a portfolio of multiple smaller customers, depending on customer size, complexity, and delivery needs.

This role sits within the Product Management organization and exercises full product ownership authority for client-scoped work. As legacy solutions are retired, the role is expected to transition into broader, platform-oriented product ownership positions.

Given the nature of AGDATA’s solutions, experience with datacentric products and customer business processes is strongly preferred.

Requirements

• Experience serving as a Product Owner in an Agile/Scrum environment.
• Strong ability to prioritize work based on business value and customer outcomes.
• Experience working directly with enterprise customers and complex business programs.
• Experience with data driven products or environments (e.g., data platforms, MDM, reporting, integrations).
• Ability to understand customer business programs (such as rebates or incentives) and translate business intent into product decisions.
• Proven ability to write clear product requirements and acceptance criteria.
• Strong communication and cross functional collaboration skills.

Nice To Haves

• Experience in agriculture or animal health highly desirable

Responsibilities

• Own the client specific product roadmap for assigned customers.
• Define and prioritize product scope based on contractual commitments, customer value, delivery risk, and strategic product direction.
• Serve as the final decision maker for client-scoped product priorities.
• Learn and deeply understand each assigned customer’s marketing, rebate, and incentive programs, including:
• Program structure and rules
• Business objectives and success metrics
• Primary user roles and workflows
• Learn and deeply understand each assigned customer’s data management services, processes, integrations, client specific tools and client specific data attributes and language
• Apply this business context to product decisions, ensuring customer solutions support:
• Intended business outcomes
• User needs and adoption
• Program accuracy and integrity
• Use understanding of customer business intent to evaluate tradeoffs, prioritize enhancements, and guide roadmap sequencing.
• Own and manage the product backlog for assigned clients.
• Translate business needs and customer program requirements into clear epics, features, user stories, and acceptance criteria.
• Lead backlog refinement to ensure work is well-defined, prioritized, and ready for engineering execution.
• Partner with engineering teams to clarify product intent, assumptions, dependencies, and tradeoffs.
• Perform acceptance testing to ensure delivered work meets defined product and business requirements.
• Work directly with customers to understand current state usage, future needs, and migration constraints.
• Partner with Engagement Managers, Solutions Architects, Functional Business Analysts, and Product Managers during:
• Sales Orders and change requests
• Legacy migration planning
• Scope and prioritization discussions
• Communicate product decisions, roadmap direction, and sequencing rationale to internal stakeholders.
• Partner with Functional Business Analysts and Application Support Engineers when Tier 2 issues expose gaps or limitations that may require:
• New features
• Feature enhancements
• Product modifications
• Assess whether escalated issues represent operational concerns or product level needs.
• Ensure validated product impacts are translated into well-defined backlog items and appropriately prioritized within the client roadmap.
• Maintain a clear separation between operational issue resolution and product ownership.
• Support migration planning by understanding data flows, data structures, and legacy system dependencies.
• Identify opportunities to replace custom or legacy processes with standardized platform capabilities.
• Ensure product decisions consider data quality, consistency, and long-term maintainability.
• Surface recurring customer, business, and data patterns to inform commercial product roadmaps.

Benefits

• You have the option to choose from four medical, two dental and two vision plans to ensure your elections are the best fit for you and your family including your domestic partner and their child(ren).
• Helping you save: you’ll have access to a Health Savings Account with employer contributions as well as Health and Dependent Care Flexible Spending Accounts.
• Planning for the future: you can plan for the near and long term with AGDATA’s 401(k) retirement savings plan with matching company contributions and our tuition reimbursement program.
• Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Pet Insurance, Ergonomic Assessments, and other discount programs that will help you and your family stay on track physically, socially, emotionally, and financially.
• Paid time off is available to you and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
• Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
• Need or want to come into our brand-new office space? Free snacks and different types of drinks will be available for you to choose from.
• Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
• You’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter!
• Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
• Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees