Client Solutions Architect Director - Head of Implementation

JPMorgan Chase & Co. • New York, NY

6h

About The Position

Leverage your deep technical knowledge to reshape how clients experience our products and help to elevate every client interaction.

As a Client Solutions Architect Director in Fusion Implementation, you are a technical expert for a set of products. You are well-versed in the sales cycle and in designing solutions to address clients’ complex problems. As a leader on your team with advanced technical capabilities, you leverage your skills to innovate on how products are solutioned, designed, enhanced, and modified, and create new ways for teams to successfully consult with clients to continuously improve their experience with the firm’s products. In this role you will build, develop, and manage a team of 20 Implementation Managers responsible for delivering end-to-end Fusion platform implementations for internal clients across the firm. The role will set the strategy, standards, and objectives for the implementation function, ensuring consistent, high-quality delivery and measurable business value. Additionally, you will work closely with Fusion Sales, Product, Engineering, and Solutions Engineering to drive seamless integration, adoption, and client success.

Requirements

• 8+ years of experience or equivalent expertise working within a broad set of products to solve client use cases
• Proven experience building and leading large, high-performing implementation or project management teams in fast-paced, collaborative environments.
• Demonstrated success in setting strategy, standards, and objectives for complex technology implementations.
• Strong problem-solving skills with exceptional attention to detail.
• Hands-on experience managing a portfolio of projects across multiple internal teams, vendors, and clients.
• Experience supporting or working with data, AI, or governance workflows.
• Ability to translate business requirements into clear, executable delivery plans.
• Strong data analysis and validation skills, including working with large datasets.
• Excellent communication, presentation, and stakeholder management skills.
• Excellent technical troubleshooting skills, with knowledge of data integration workflows.
• Comfort operating in ambiguous, evolving regulatory and client environments.

Responsibilities

• Build, lead, and mentor a high-performing team of 20 Implementation Managers, fostering a culture of accountability, collaboration, and continuous improvement.
• Set the strategy, standards, and objectives for Fusion platform implementations, ensuring alignment with firmwide goals and best practices.
• Oversee the end-to-end delivery of data and AI solutions, managing a portfolio of projects ranging from short two-week engagements to large-scale, year-long initiatives.
• Partner closely with Fusion Sales, Product, Engineering, and Solutions Engineering to ensure seamless integration, clear requirements, and successful client onboarding.
• Establish and maintain governance, documentation, and best practices to drive consistent, scalable, and high-quality delivery across all projects.
• Act as an escalation point for complex or high-impact implementations, providing guidance and support to resolve issues and ensure client satisfaction.
• Monitor project health using defined KPIs and governance forums, proactively identifying and mitigating risks and dependencies.
• Promote standard methodologies for project management and implementation, and drive continuous improvement through feedback and lessons learned.
• Communicate effectively with internal stakeholders, providing regular updates on progress, challenges, and outcomes.
• Stay current on market structure changes, regulatory requirements, and Fusion platform enhancements to ensure the team remains at the forefront of industry best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed