Client Solutions Advocate

Benecard Services Inc. • Bonita Springs, FL

7d

About The Position

Under the direction of the Assistant VP of Client Success, the Client Solutions Advocate will drive and is accountable for all facets of client support team and the client request process through a mailbox approach which emphasizes posing analytical questions, coordinating the collection of information, and collaborating with clients for mutual beneficial solutions.

Requirements

• High school diploma or equivalent degree
• Excellent customer service skills are needed to be successful
• Demonstrated ability to perform effectively in fast‑paced, high‑pressure environments while maintaining accuracy and composure
• Proficient in Microsoft 365 applications, including Outlook, Word, and Excel
• Consistently positive, professional, and team‑oriented approach in all interactions.
• Ability to multi-task and use various systems efficiently is a must.

Nice To Haves

• Preferred experience in pharmacy technician support and/or clinical operations.

Responsibilities

• Manage customer email boxes for BeneCard PBF and Benecard Services and respond to requests within the time agreed upon with each customer.
• Review client requests and determine appropriate required action.
• Forward and manage requests sent to other operational departments.
• Accept incoming calls from clients.
• Enter overrides and start clinical reviews and contact pharmacies.
• Complete reports as requested.
• Other duties as assigned

Benefits

• Vacation and Sick/Personal Time
• Medical Insurance / Prescription / Vision / Dental
• Hearing Program Discount
• Short- & Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• 401(k) plus company match
• Employee Referral Program
• Employee Recognition
• Tuition Reimbursement
• Professional Development Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees