Client Advocate

WTW•Bloomington, MN

About The Position

The Client Advocate supports client relationship and strategy at the insurance program level, in conjunction with a Senior Relationship Manager on complex and middle market accounts. The Client Advocate marshals WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. Through their understanding of the business, the Client Advocate supports new business efforts and identifies opportunities to maximize the profitability of existing clients by account rounding. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role Colleagues in this role will support assigned clients. They will work independently with Middle Market clients, some complex and/or with a team for those with the most complex programs. This role is based in the Minneapolis area.

Responsibilities

Retain and grow existing book of business, develop, and strengthen client relationships.
Identify new clients and expanded opportunities.
Identify, engage, and integrate delivery of all WTW resources to deliver on the client experience.
Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence).
Build and develop market relationships in collaboration with broking.
Design and deliver full client presentations/proposals, client advocacy reports, client service plans and schedules.
Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.
Other duties as identified and appropriate

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