Client Services Trainer

The RealReal•Perth Amboy, NJ

13d•$70,737 - $85,000

About The Position

The RealReal is seeking a Trainer to support the delivery and execution of training initiatives across the Client Services teams. This role will work closely with the Manager, Field Training and other team members to facilitate sessions, provide on-the-ground support, shadow team members, and reinforce key learning objectives for a specific department. The ideal candidate is passionate about helping others grow, comfortable presenting in group settings, and eager to contribute to a culture of continuous learning and improvement.

Requirements

2-4 years of experience in sales, retail, client services with a proven track record of success — demonstrated growth, senior-level responsibilities, or consistent top-performer recognition in respective department
Proficient in Salesforce, GSuite products, e-learning platforms, and Zoom
Strong facilitation and presentation skills; comfortable leading both in-person and virtual sessions
Ability to build rapport and engage learners across a variety of roles and levels
Strong organizational skills and attention to detail
Ability to work collaboratively and communicate effectively with cross-functional teams
Passion for learning and development with a growth mindset is a must
Candidates must have recent experience in a quota-carrying role
Ability to Travel: Client Services Trainer - 10%

Nice To Haves

Familiarity with learning management systems (LMS) is a plus
Basic project coordination skills; project management experience is a plus

Responsibilities

Design and deliver customer service training programs that align with company standards and reinforce the desired brand experience
Facilitate engaging in-person and virtual learning sessions to ensure consistent, high-quality service across teams and locations
Provide on-site support for new tool rollouts and training cohorts, as well as regular employee shadowing and coaching for managers to enhance service delivery
Customize and adapt training content to address specific customer service challenges and the unique needs of teams or locations
Drive new customer service programs, processes, and initiatives by delivering clear, actionable training that drives measurable improvements in the customer experience
Observe team interactions with customers, providing targeted feedback and coaching to reinforce best practices and elevate service standards
Track and report participation, engagement, and results through the LMS or other tools, linking training outcomes to service performance metrics
Collaborate with the Field Training Manager and Learning Design team, proactively gathering actionable field insights to inform and refine the design of training initiatives and identifying critical skill gaps or new training opportunities
Maintain a strong understanding of department operations, customer experience priorities, and company goals to ensure training is relevant and impactful
Foster a positive learning culture focused on delivering exceptional customer service and continuous performance excellence