Client Trainer - Tax

Wolters Kluwer•Riverwoods, IL

About The Position

About the Role: As a Client Trainer, you will play an active role in customer onboarding by delivering high‑quality training and consulting sessions to ensure effective product adoption for our Tax and Accounting CCH Axcess suite. You will contribute to key processes and projects that strengthen our training programs, enhance the customer experience, and help organizations achieve their business goals Qualifications and Experience: Bachelor's Degree required (Accounting, Business degree preferred). CPA or CPA candidate preferred. 2+ years as a Tax professional at a public accounting firm and/or experience supporting CCH Axcess Tax products Strong understanding of federal tax laws and regulations. Experience preparing or reviewing tax returns with CCH Axcess Tax. Public speaking and training experience Proficiency with scan capture software (CCH® ProSystem fx® Scan preferred). Familiarity with other CCH Axcess modules (e.g., Client Collaboration, Document, Workflow, Practice, iQ, Engagement) is a plus. Strong customer service skills Excellent verbal and written communication skills, and ability to communicate with empathy Duties and Responsibilities: Deliver engaging and effective customer training sessions with minimal supervision. Develop, enhance, and maintain training materials with detailed and accurate content. Respond to client inquiries and resolve product‑related questions to support successful adoption. Contribute to the design, customization, and continuous improvement of consulting and training programs. Facilitate interactive, hands‑on workshops to reinforce learning and build user confidence. Gather and analyze client feedback to refine training content and improve the learning experience. Partner with cross‑functional teams to ensure training quality, accuracy, and consistency. Identify and troubleshoot basic technical issues during training sessions. Monitor client learning progress and provide follow-up support to reinforce best practices. Maintain up‑to‑date knowledge of product features, enhancements, and best practices. Skills: Instructional Techniques: Basic skills in delivering and facilitating training sessions. Technical Knowledge: Familiarity with product functionalities and applications. Problem-Solving: Ability to address common client issues during training. Training Program Development: Experience in creating and improving training materials. Analytical Thinking: The capability to gather and interpret customer feedback. Customer Engagement: Skill in maintaining professional client relationships. Project Support: Ability to assist in training-related projects. Technology Utilization: Skills in employing training tools and platforms. Continuous Improvement & Adaptability: Openness to change and commitment to fostering a positive, growth‑oriented culture that encourages continuous improvement. Travel: Up to 30% domestic travel during peak times. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $57,400.00 - $98,350.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Careers Privacy and Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.

Requirements

Bachelor's Degree required (Accounting, Business degree preferred).
2+ years as a Tax professional at a public accounting firm and/or experience supporting CCH Axcess Tax products
Strong understanding of federal tax laws and regulations.
Experience preparing or reviewing tax returns with CCH Axcess Tax.
Public speaking and training experience
Proficiency with scan capture software (CCH® ProSystem fx® Scan preferred).
Strong customer service skills
Excellent verbal and written communication skills, and ability to communicate with empathy

Nice To Haves

CPA or CPA candidate preferred.
Familiarity with other CCH Axcess modules (e.g., Client Collaboration, Document, Workflow, Practice, iQ, Engagement) is a plus.

Responsibilities

Deliver engaging and effective customer training sessions with minimal supervision.
Develop, enhance, and maintain training materials with detailed and accurate content.
Respond to client inquiries and resolve product‑related questions to support successful adoption.
Contribute to the design, customization, and continuous improvement of consulting and training programs.
Facilitate interactive, hands‑on workshops to reinforce learning and build user confidence.
Gather and analyze client feedback to refine training content and improve the learning experience.
Partner with cross‑functional teams to ensure training quality, accuracy, and consistency.
Identify and troubleshoot basic technical issues during training sessions.
Monitor client learning progress and provide follow-up support to reinforce best practices.
Maintain up‑to‑date knowledge of product features, enhancements, and best practices.